Customer Care Coordinator

I am recruiting for a Customer Care Coordinator join my clients Customer service team.

The role is being offered on a temp-perm or perm basis and is based in the Surrey area.

The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site, and management teams whilst maintaining effective working relationships.

The successful candidate will manage and continually improve the Customer Service experience for customers in the homebuilding industry.

Main Duties

• Liaise with all customers and sub-contractors, site managers, etc. to establish an excellent after sales/maintenance response to all complaints / queries.


• Ensure all materials and labour required are available prior to starting works.


• Ensure the customer care / after sales image by personally contacting customers after legal completion to ensure the customer is happy and satisfied.


• Produce all relevant documentation relating to customer care accurately and in a timely manner.

Experience Required

• Experience within a similar role in the housebuilding/construction industry would be beneficial.