Customer Care Coordinator - Chelmsford, Essex

Customer Care Coordinator Job in Chelmsford, Essex

Customer Care Coordinator job, working for a top 10 UK housebuilder for their office in Essex. Our client is looking to speak with experienced customer care professionals, who have an understanding of the property and new-build industry. For this role, they are offering a salary of up to �32,000.

Employing over 4,000 people and building over 13,000 homes a year makes our client one of the biggest in the UK. They are now looking to revamp their team in Essex.

Role & Responsibilities

- Coordinate remedial works in line with team SLAs whilst delivering a high quality of customer service

- Deliver all tasks in accordance with company policies and processes

- The role of Coordinator will be reporting into the Customer Care Office Manager or Head of Customer Care

- Handle all incoming communications from customers, whilst acting professionally at all times

- Maintain relationships with Contractors and Operatives, and monitor the progress of works

- Provide Administrative support when required.

Required Skills & Experience

- Experience in Customer Care

- Property experience would be advantageous

- Experience with COINS

- Literate in IT

- Full UK Driving License.

What you get back

- Salary up to �32,000

- Discretionary bonus

- HBF Survey commissions

- 25 days holiday + bank holidays.

Apply

If you meet the criteria above, send us your CV and portfolio. We receive a large number of applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies.

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Referral

Did you know we run a referral scheme? We'll give you �300 worth of vouchers if you introduce us to anyone who we then successfully place in a new job role. Just send us their information and we'll do the rest.

Terms: A candidate is deemed to have been successfully placed once they have started a new job as a result of an introduction made by Hunter Dunning and when they've successfully completed the probation period.

Customer Care Coordinator Job in Chelmsford, Essex - Your Property Recruitment Specialists (Recruiter: Job Ref: 14539)