Customer Care Co-Ordinator

ACR have an exciting opportunity to join one of the UK’s largest house builders. Working for the Eastern region in the Division’s Customer Care team.

Ideally you will need experience in Customer Services or Construction

The job role includes:

• Ensure all calls received into the department are managed appropriately and issues are logged


• Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.


• Communicate with the head of Customer Care to ensure all defects are followed up and dealt with by the appropriate personnel


• Maintain the relevant Customer Care log/monitor


• Check invoices and forward for payment.


• Ensure defects are reported to sub-contractors on a regular basis


• Arrange completion of end of defect works for Housing Associations


• Liaise with Site Teams to ensure remedial works are completed within timescales


• Liaise with Sales Teams to ensure customer queries are answered


• Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects