Customer Care Agent

This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.
At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity – it’s how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises – to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.
The roleWe are currently looking for a Customer Care Agent to work within our Prenscia Software ivision. The role is based in UK, and you will be part of dynamic team of five people that is linked to a larger global group. This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions, from all over the globe.Primary responsibilitiesAs Customer Care Agent you will be responsible for:• Review customer orders for accuracy and compliance with company terms and conditions of sale• Processing of accepted orders in the CRM and ERP as part of a global team, including invoicing and delivery of purchased products• Prenscia software license administration. This will include extensive training on our software licensing and strict adherence to company policy on license distribution in a global market• Respond to customer issues• Pro-active phone calls to customers to find out how they feel about their journey with HBK• Handle incoming calls effectively and efficiently• Onboard and maintain internal and external customer accounts• Handling general administrative tasks and efficiency assistance activities• Other miscellaneous tasks as business requires• Onboard and maintain internal and external customer accountsProfessional qualifications and personal skills• Experience from a sales or service function where customer satisfaction has been paramount• Excellent communication skills both oral and written• Strong team and interpersonal skills• Task-oriented, self-motivated, enthusiastic and flexible• Driven by customer satisfaction• A robust personality and the ability to multi-task and handle stressful situations• Strong attention to detail a must• Knowledge in Sales Force CRM system or SAP ERP is preferredJoin Our Community Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players
We invite you to share your details with us today! We will be in touch to discuss potential opportunities with you. About Us One Company – HBK Hottinger Brüel & Kjaer (HBK) is a global leader in the fields of sensors, data acquisition, analytics and collaboration for various R&D, production and in-operation applications.Until the end of July 2020, the companies were known as Hottinger Baldwin Messtechnik GmbH (HBM) and Brüel & Kjær Sound & Vibration Measurement A/S respectively. HBK is a subsidiary of Spectris plc and employs around 3000 people worldwide. Our product eco system covers all layers from sensors, electronics, to software and collaboration. Our customers range from end users of the entire tool chain focusing on analytics and results in virtual testing, physical testing, and monitoring, to our OEM and system integrator partners and customers integrating our products into their own offering and solution. The product portfolio is as versatile and varied as our customer base covering many industries. We have engineering and production facilities in Germany, Denmark, UK, Portugal, USA and China and are represented in over 80 countries worldwide. We are proud to be one of the top three suppliers worldwide in our market segments served, thanks to our high-quality products and the commitment of our employees.
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