Customer Care Administrator

Blatchford is a multi-award-winning, global, manufacturer of some of the world’s most advanced prosthetic technology, bespoke seating solutions and orthotic devices.
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
Our evidence-based approach and commitment to continuously challenge possibilities ensures our mobility solutions prioritise the wellbeing and long-term health of our users. Through innovation, science, technology, and maintaining a clear focus on people, we make mobility possible.
We have an exciting opportunity for a Customer Care Administrator to join our commercial team at our Head Office in Basingstoke.
What will you be doing?
As Customer Care Administrator, you will manage customer accounts to deliver excellent service.
Key duties:
• Call handling and direct contact with the customer.
• Entering orders and managing order fulfilment
• Communicating with customers on status of their orders and back orders.
• Chasing missing lines on orders and liaise with operations team for an update.
• Supporting price and invoice queries from customers and sales teams
• Raising credits for customers.
• Maintain an issue log and work to resolve outstanding items.
• Supporting aftercare service.
What can we offer you?
Benefits
• Competitive salary
• Hours: 8.30am – 5pm Monday – Thursday, 8.30am – 4pm Friday
• Free onsite parking
• 25 days holiday – increased after service.
• Option to purchase additional holiday.
• Pension
• Death in Service
• On demand pay
• Health cash plan
• Discounted shopping/leisure activity vouchers
• Cycle to work scheme.
• Opportunity to be part of an award-winning organisation with a culture that centres around our core values; courage, learning, integrity, collaboration, and innovation.
What are we looking for?
Essential skills
• GCSE or equivalent in Maths and English
• Computer literate and able to work with Microsoft Office or equivalent.
• Proven customer service experience
• High attention to detail
• Good interpersonal skills
• Strong communication skills, both written and verbal
• Negotiation skills
• Tenacity
• Demonstrable customer service skills and the ability to work collaboratively.
Apply now for this Customer Care Administrator opportunity.
INDBLATCHFORD