Customer Call Advisor

Job Role: Customer call advisor

Location: Loughborough

Salary: Up to �25k Per Annum

Benefits: Onsite parking, Company pension, Life insurance, Sick Pay, Wellness program, Company Bonus Scheme and 25 Days holiday +bank holidays

The Company:

Our client is a major and rapidly expanding commercial fleet management company, who are looking to add to their team and bring on a Customer call advisor for their offices based in Loughborough. The successful candidate will be part of a growing company who offer rewarding careers and a forward thinking, inclusive working environment.

The Candidate:

We are looking for an organised and proactive complaints call handler, with a customer service background, who can foster the ability to deal issues promptly and courteously.

Reporting to the Maintenance Desk Manager, the ideal candidate will have:

• Automotive maintenance experience preferred but not essential.
• Customer service experience essential.
• Proficient in Microsoft / Excel applications.
• Maintains own level of competence.

Maintenance Controller Responsibilities:

The role includes but is not limited to:

• Answering the phones in a proficient manner
• Emails responded to and up to date by end of the day.
• Ensuring all breakdown calls are administered with appropriate actions and followed up.
• Use of the appropriate party to attend breakdowns ensuring fix first time.
• MOT and servicing bookings
• keeping up to date with legislation and ensuring fleet are compliant
• Leasing with third party recovery providers and organising replacement transport.
• Escalation of any non-attendances to relevant line Supervisor

Apply:

To apply for the Customer call advisor position, please send your CV to (url removed) or call Annika directly on (phone number removed) .