Customer Assistant - Hospitality - Meadowhall

Cafe Customer AssistantWorking Pattern:Position 1 Week 1Sunday 1100-1500Monday 1030-1800Thursday 0900-1800Friday 1200-170 Week 2Monday 1030-1800Thursday 1000-1700Friday 1200-1700Saturday 1100-1645 Position 2Week 1Monday 0900-1700Wednesday 1200-1900Thursday 1000-1700Saturday 1100-1615 Week 2Sunday 1100-1500Monday 1100-1900Thursday 1030-1800Friday 1030-1800Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
Well give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyones Welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. Thats why were revolutionising how we work and offering our most exciting opportunities yet. Theres never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment
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