Customer Assistance Representative

As part of our ongoing expansion, Enterprise has an exciting opportunity for a Customer Assistance Representative to join our team in Gloucester.
Hours
42.5 hours
Monday - Friday
7:30am to 4:30pm
Location: 38 Ashville Rd, Gloucester
About us
This is an exciting and rewarding opportunity where you can directly see your impact on the business. If you think this role sounds like the perfect job for you, then dont delay and apply today!
Enterprise Mobility manages the largest and most diverse privately-owned fleet in the world through an integrated network of more than 9,500 fully staffed neighbourhood and airport rental locations. This global network of independent regional subsidiaries and franchises also operates the?Enterprise Rent-A-Car?brand as well as the?National Car Rental?and?Alamo Rent A Car?brands in?90?countries and territories.
Enterprise Flex-E-Rent is its commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from 28 locations across the UK. Join our team and be one of the people driving our growth.
Responsibilities Building customer relationships
Communication in person, over the phone and via email
Marketing the business and building long term relationships
Account Management duties
Handling customer requests
Problem solving
Working to deadlines
Administration duties
Qualifications Business standard IT skills, including Microsoft Excel & Outlook
Excellent communication and customer care skills
A tenacious, enthusiastic, and flexible disposition
Experience of handing customer service enquiries via email, phone, and in-person
Ability to manage multiple deadlines in a wide variety of administrative and operational tasks
Ability to work well as part of a team, and also on your own when required
Benefits
25 days paid holidays a year + public holidays
Life Assurance - 3 x Salary
Short Term Disability
Stakeholder Pension
Our promote from within policy means you can go as far as your talent will take you
Training and Development
The role has amazing development opportunities to become a Senior Customer Assistance Representative within 10-12 months.
You then have the opportunity to sign up to our Internal Development Programme where you start to learn more about the business with hands on training. Areas such as fleet logistics, marketing, finance, operations.
All with a view to get promoted to a Lead Customer Assistance Representative
This means you are then eligible to get promoted to become an Assistant Depot Manager, Depot Manager and further on from there!
This role offers fantastic progression opportunities via our in-house training and development program. We encourage all our employees to be the best they can be.... and we reward this commitment with £500 bonuses on completion of each training stage, there are two stages in your initial training. The training program will be around 10 months. As you complete each task on the training roadmap you will mark your completion and you're understanding and competence in that area will be accredited by one of the team. There will be lots of different knowledge checks and activities along the way, so youll always be taking the next step in your learning with us.

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