Customer Advisor/ Keyholder

Jones Bootmaker was founded by Alfred and Emma Jones in 1857. Born as a family business, it has become an integral part of the British footwear industry and a trusted source of beautifully crafted footwear on the British high street.In 2018 Pavers Shoes acquired Jones Bootmaker, bringing it full circle back into the hands of a family-owned business with traditional values and a passion for footwear.Jones Bootmaker operates as a multi-channel retailer with over 30 stores nationwide, and a growing international presence. The brand prides itself on using quality leathers and expert construction methods to provide luxury footwear at affordable prices.We were voted one of the Top 10 Employers in Retail in the UK in 2020. At Pavers we truly believe the talents, passion, and dedication of our employees are the reasons for our success.In 2021 we became the first major retailer to achieve Carbon Neutral status. Championing sustainability is at the heart of everything that we do, and we’re committed to leading the way in changing the future of retail for the better.We strive for diversity of thinking across the business and believe strongly in supporting our local communities. In 2018 we donated over £2.2m to establish the Pavers Foundation , with the specific purpose of providing charitable grants for causes important to all our colleagues in the areas of health, education, and community. Every year Pavers donates 2% of its net profits to the Foundation, together with monies collected from the plastic carrier bag levy.Our PeopleWe are passionate about providing comfort and happiness to our customers, and we make sure to employ people who also think this way.We look for positive, enthusiastic, and customer-oriented individuals, and we provide great jobs in a supportive environment for them.We know that without our colleagues there is no business, so we have created a work culture that promotes inclusivity, ambition, opportunity, and growth opportunities for all.We always try and do the right thing by our people. We are dedicated to investing and developing our whole team as they form the foundation of our success and continuing growth.Our colleagues benefit from in-house training, external development opportunities, and other routes to progress their careers and build their knowledge and skills. We encourage internal progression and can offer opportunities in stores and at our warehouse and head office.The Pavers Academy is our Learning & Development environment, focusing on a variety of areas including job-focused learning and leadership development to provide career pathway support to our colleagues.We are adding new pathways to the Academy all the time as we want to provide our people with the skills, knowledge, and mindset to deliver the best service and perfect products to our customers.We use a variety of routes to support development including, but not limited to, online learning, face to face courses, apprenticeship, professional qualifications, and mentoring programmes.If you think you would like to take the next step in your career and join our team then we could be your ‘perfect fit’. We are looking for team players who are friendly, customer focused, passionate about achieving results with a positive ‘can do’ attitude in a business environment.If a group of shoe loving colleagues isn’t enough, you’ll also receive the following;Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme, find out more by visiting the Pavers Foundation Generous Staff Discount Scheme – some of it can be shared with your family and friends!Holiday Entitlement that increases with serviceAdditional BenefitsWhat do our team love? What keeps them engaged and motivated? Why should you follow in their footsteps?EmmaStore ManagerThe company, always keeping you up to date with every aspect of the business and the head office staff, including Stuart and Jason Paver are incredibly helpful and always there for you if you need them.DaveStore ManagerGood support and communication from Head office. There are high expectations of customer service but you are motivated and supported by an excellent Area Manager. I love working with my amazing team.MahnazStore ManagerI get a lot of lovely customers and it’s such a pleasure serving them. I also love the culture of the company. The top managers are very approachable and friendly. They treat you like a family member. The communication is great in the company and you always know what’s going on the business from the highest level to the lowest. Also the HR team are very helpful and they are always there for you.DannyI love the the variety to my job and the interaction with staff and customers on a daily basis. Working in the same store for a while, it feels like a family as we spend a lot of time together.EviCustomer AdvisorI love the people that I am working with. Also it's pleasure meeting many different customers & their needs.EmmaStore ManagerThe company, always keeping you up to date with every aspect of the business and the head office staff, including Stuart and Jason Paver are incredibly helpful and always there for you if you need them.DaveStore ManagerGood support and communication from Head office. There are high expectations of customer service but you are motivated and supported by an excellent Area Manager. I love working with my amazing team.MahnazStore ManagerI get a lot of lovely customers and it’s such a pleasure serving them. I also love the culture of the company. The top managers are very approachable and friendly. They treat you like a family member. The communication is great in the company and you always know what’s going on the business from the highest level to the lowest. Also the HR team are very helpful and they are always there for you.DannyI love the the variety to my job and the interaction with staff and customers on a daily basis. Working in the same store for a while, it feels like a family as we spend a lot of time together.EviCustomer AdvisorI love the people that I am working with. Also it's pleasure meeting many different customers & their needs.EmmaStore ManagerThe company, always keeping you up to date with every aspect of the business and the head office staff, including Stuart and Jason Paver are incredibly helpful and always there for you if you need them.Can’t find the role for you?Register your CV here and a member of our team will contact you should a vacancy suiting your skills and experience become available.
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