Customer Advisor (HTL) - Portuguese Speaking

Customer Advisor (HTL) - Portuguese SpeakingFull Time Edinburgh International Business Other Job ID:4332Update 2024-04-05Job Description About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. Key Roles and ResponsibilitiesServe clients in our energetic contact centre on different Trip.com Hotels products and answer questions on their bookings;Solve problems for clients via Call, Chat and Email;Handle customer problems with empathy and patience in a goal-driven environment;Work as part of a high-performing team, supporting and helping colleagues when required;Attend regular team huddles;Keep up-to-date with latest promotions and initiatives;Read, understand and follow the Company Policies and Procedures;Assist in ad hoc assigned projects.QualificationsAt least 1 year of call centre work experience is mandatory;Strong communication skills, must be fluent in English and Portuguese both written and spoken;Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills;Proficient typing abilities;Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes;Ability to listen and build rapport quickly;Enthusiastic yet conscientious and diligent approach to work;Completer-finisher with a good attention to detail. Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What’s more? Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functionsInternal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impactWe provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.We encourage flexible work arrangementHave fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events. Click the link
to learn more about What makes Trip.com Group a leading global travel service provider?
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