Customer Accounts Specialist

Salary: £30,021 - £34,770 per annum
Location: Kings Court, Stevenage
Hours: 36 per week
Contract Type: Permanent
We're excited to announce that we're seeking an experienced
Customer Accounts Specialist
to join our team based in Stevenage. As a Customer Accounts Specialist, you'll play a key role in supporting the delivery of our income management service and policies. This role aims to maximise rent collection and minimise financial hardship for our customers across the entire group.
Some of the key accountabilities for the role include:
Owning the whole income collection and arrears process within a defined geographical patch of properties, as defined by policy and process to ensure appropriate recovery action is taken to reduce the level of arrears in line with annual targets.
Negotiating sustainable repayment arrangements with customers who cannot clear a debt in full.
Taking legal action as appropriate and in line with the policy to recover rent debt, including the service of notices, the completion of legal paperwork and the presentation of cases in the county court before a district judge without legal representation.
Establishing and maintaining strong, effective relationships with Clarion colleagues and external partners, such as local authorities, the DWP and advice agencies.
Providing high quality customer service and benefits advice to customers and referring for specialist help...