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Customer Accounts Advisor

Posted 16 days ago

Essentials Behaviour Standard.pdf

Customer Accounts Advisor.pdf

Conditions of Service Grades 6-13.pdf


We are looking for a friendly, dedicated and detail-oriented Customer Accounts Advisor to join the customer contact team based at Meadowbank Sports Centre.  



As the face and the voice of Edinburgh Leisure, you will be responsible for:  


  • Engaging Customer Communication: Respond promptly and knowledgeably to telephone, email, and web enquiries regarding direct debit payments and accounts. 

  • Customer Experiences: Ensure each customer receives high-quality support, leaving them with a meaningful and positive impression of Edinburgh Leisure. 

  • Database Maintenance: Keep our member and payment database accurate and up to date, ensuring smooth transactions and customer information management. 

  • Price and Membership Updates: Ensure accurate reflection of price changes and membership upgrades in our systems, communicating these changes effectively to customers. 

  • Payment Collection: Assist in the collection process for outstanding payments, approaching customers professionally and empathetically. 



Our ideal candidate will have: 


  • Customer Service Expertise: knowledge of direct debits, finance systems, and MS Office. 

  • Organizational Skills: a people-focused approach with meticulous attention to detail. 

  • Effective Communication: Excellent interpersonal skills, capable of clearly conveying information to diverse customer bases. 

  • Problem-Solving Skillsability to prioritize tasks effectively, making decisive, fair, and consistent decisions. 

  • Technical Aptitude: ability to work with IT software and systems, including membership and point of sale systems.  




In return, we offer:  


  • Generous holiday allowance (32 days, rising with service up to 40 days)  

  • Paid sick leave  

  • Company pension (with employee contributions matched by the company up to 12%)  

  • Opportunities for training, career growth and development  

  • Free membership across all our centres with access to fitness classes, gyms, and swimming pools  

  • Cycle-to-work scheme  

  • Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more)  




To access the full job description, terms of service and to apply, follow the link below and register your application.  



Closing date – 17th April 2024

Assessment date – 24th April 2024  



We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job. 



Registered Scottish Charity No: SC027450