Customer Account Manager

Job Title: Customer Account Manager Salary: GBP24,000 - GBP26,000 pa + bonus Location: Near St Albans (Redbourn) Contract: Full time, Permanent- Monday - Friday, 9:00am - 5:30pm
COMPANY PROFILE Our well-established client is looking for a positive and friendly Customer Account Manager to join their vibrant and lively team near St Albans.
They are an award-winning company in their industry and have an excellent reputation for providing an outstanding service to their large client base.
This role has a lot of potential for the right candidate to progress and develop in their career.
SKILLS REQUIRED
Excellent customer service skills
Proven experience in Account Management or a Customer Focused role
A proactive and positive attitude
Ability to work within a fast-paced environment
Excellent communication skills
Hardworking and reliable
Able to use initiative and bring new ideas to the teamRESPONSIBILITIES
Supporting customer base, and growing and retaining accounts
Answering incoming customer related queries
Managing customer cases for faults and billing issues
Making sure systems are updated and accurate
Coordinating the training schedule for self growth
Competitor analysis and keeping up to date with market trends
Being an all-round advocate within the business and team
Making sure customer retention is high
Handling customer feedback and complaints on the phone and e-mail
Developing knowledge to be able to educate customers
Creating opportunities to benefit customers
COMPANY BENEFITS
Training and development
On-going personal development
21 days annual leave rising to 25 per year of service
Birthday day off
Childcare vouchers
Mobile package
Company pension
Bonus incentives
Fun working environment
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