Customer Account Manager

We are searching for a brilliant candidate to fill this fantastic vacancy with this forward-thinking and rapidly expanding collaborative organisation. They are looking for an exceptional professional with customer success experience who builds relationships with ease and has exceptional attention to detail.
Division:
Marketing
Salary:
Market related
Location:
Oxford, Oxfordshire, England
Work Type:
Permanent
Job:
22912
Description Customer Account ManagerWe are searching for a brilliant candidate to fill this fantastic vacancy with this forward-thinking and rapidly expanding collaborative organisation. They are looking for an exceptional professional with customer success experience who builds relationships with ease and has exceptional attention to detail.Customer Account ManagerResponsibilitiesAs the Customer Account Manager your responsibilities will include:Build and maintain excellent working relationships with key customersDeliver outstanding customer service to ensure customer's engagement and maximise customer success and service deliveryProvide critical data analysis and advice on products and serviceEnsure the successful completion of the onboarding process and remaining within the system during renewalEnsure accuracy and timely progression of client accounts with assistance of customer service departmentDevelop progress plans and tools for clients to track solutionsEnsure escalations are delegated appropriatelyPromote the ethos of the company and provide first-class service to clientsAlongside a competitive salary, the Customer Account Manager will receive the following benefits:A performance related bonus25 days holiday per annumCompany credit card, laptop and mobileFlexible working arrangementsFlexi FridayRefer a Friend schemeCompany pension scheme and sickness/compassionate leave schemeFree parking on siteThe CompanyOur client is a forward-thinking and rapidly expanding organisation. They have a hardworking but friendly team with a lot of personal development and progression opportunities.Customer Account ManagerExperienceThe successful candidate will be able to demonstrate:3-4 years experience in a B2B service delivery roleAble to manage key relationships with stakeholders providing exceptional customer serviceA team player, results-driven and tactful when dealing with customer issuesExcellent time management and communication skillsA valid driver's licence and access to a carTech-savvy, analytical approach to data and used to working on CRM systemsEnergetic, enthusiastic and a willingness to learn and problem solveLocationOur client's lovely office is based in Oxford with free parking onsite. This is a full-time, hybrid role, working ideally 2-3 days in the office.How to Apply for this Customer Account Manager jobIf you would like to find out more about this excellent opportunity, then please apply online today! We aim to respond to all applications within 48 hours.Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit www.allen-associates.co.uk and follow us on Twitter, LinkedIn and Facebook. For our latest vacancies follow our Jobs on TwitterApply
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