Customer Account Manager Stroud

Customer Account Manager

Full time �28,000 per annum

Location: Brimscombe

Start date - ASAP

You will be responsible for:

• Making outbound calls to existing customers to take their orders and book in waste collections.
• Building strong and lasting relationships with your assigned customers and ensuring their satisfaction and loyalty and retention.
• Interacting with the telesales and field sales teams who prospect new customers, taking ownership of those new customers and onboarding them correctly.
• Handling inbound calls from customers who have queries, complaints, or feedback about our products and services.
• Monitoring sales email, web enquiries, and social media messages and responding to them in a timely and professional manner.
• Interacting with depot managers and staff to coordinate deliveries, collections, and stock levels.
• Updating customer records and order details on our CRM system to ensure prompt service and accurate invoicing.
• Reporting on customer feedback, issues, and sales performance

Experience, Skills & Qualifications

• Excellent communication and interpersonal skills, both written and verbal.
• A friendly, positive, and customer-focused attitude.
• Proficient in Microsoft Office and CRM software is essential.
• A proactive and self-motivated approach to work.
• The ability to work under pressure and handle multiple tasks.
• The ability to work as part of a team and collaborate with other departments.
• Experience in customer service, sales, or telemarketing is preferred but not essential.

Due to a high intake of candidates, please assume that you have been unsuccessful should you not receive a call within 7 days of applying.