Customer Account Manager Brighton, East Sussex, United Kingdom - Customer Account Management

OverviewWant to kick off an exciting career with a fast-growing cloud technology business in a complicated, exciting and high-growth area of regulatory compliance? We are looking for a Customer Account Manager (CAM) to join our EMEA Loyalty team to make an outstanding contribution to the growth of our Mid Market and Emerging Business regional sales capability.You'll up-sell and cross-sell Avalara's complete range of Tax Technology & e-invoicing solutions and services, to our customers in the EMEA region. As part of our dynamic commercial team, you will collaborate with our Customer Success Team to gain intimate knowledge of our customers business and deliver an outstanding customer experience.Reporting to one of the CAM Regional Leaders, you'll join us in a hybrid role, with our EMEA Head Office conveniently located near Brighton Railway Station. ResponsibilitiesEstablish and grow professional relationship and network with users at all levels, up to the executive levelBuild lead generation campaigns and use networking opportunities and technologies to increase sales with existing ecommerce, retail, software projects requiring tax or cross-border compliance solutionsManage a pipeline of cross-sell and upsell opportunities within a set of existing accounts and achieve/exceed monthly booking goalsProvide sales forecasts and risk analysis using SalesforceDeliver engaging sales presentations and webinarsEthically negotiate contracts, pricing, and service fees to create a win-win scenario for all parties involvedCollaborate with a Customer Success Manager to ensure customer satisfaction and retention QualificationsExperience in an existing business, quota-carrying sales role4+ years' experience in B2B selling of managed services, SaaS software or VAT related services, preferably to tax, finance, IT or business owners at a senior levelExperience being held to and motivated by metricsExperience establishing communication and engagement with customers, while coordinating efforts, sharing information, and addressing any internal issues or concerns related to the accountsTerritory and account planning disciplineExperience balancing multiple sales opportunitiesCurious and comfortable in a dynamic work settingA desire to advance a career in software and technology salesSpecialised knowledge of the retail, software, logistics, finance, accounting, or tax industries would be a distinct advantageA relevant bachelor's degree or equivalent experienceSolid knowledge of desktop productivity tools and experience using CRM systems (e.g. salesforce.com)#LI-Hybrid#LI-ML1 About AvalaraAbout Avalara:We’re building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make — every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, meal kit, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there’s an accompanying unique and nuanced tax compliance calculation. The logic behind calculating taxes — the rules, rates, and boundaries is a global, layered, three-dimensional mess of complexity, with compliance dictated by governments and applied by every business, every day.Avalara works with businesses of all sizes, all over the world — from corner stores to gigantic global retailers — to calculate tax accurately and automatically, at speeds measured in milliseconds. That’s a massive technical challenge, in terms of scale, reliability, and complexity, and we do it better than anyone. That’s why we’re growing fast. Headquartered in Seattle, Avalara has offices across the U.S. and around the world, in Brazil, Canada, India, U.K, Belgium and across Europe.Equal Opportunities: Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, colour, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.
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