CRO Account Director

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The position can be based in our offices in Stockton, Manchester & Newcastle. We are also open to considering UK-based remote applicants.
As Associate CRO Account Director you will be responsible and accountable for the success and delivery of Visualsofts CRO service. You will own a portfolio of CRO clients and become the go-to key relationship stakeholder for CRO. Relationships and client centricity is key as your key objective is to grow your portfolio's return ensuring the CRO product/service is innovative, efficient and delivered to the highest possible quality.
You will lead and ensure implementation of the client portfolio across all relevant platforms to the product/service, constantly delivering ROI. By utilising the latest 'best in class' technology and leveraging partnerships to drive excellence the CRO Account Director will put the client first reacting and adapting when required with a strategic mindset.
Strategy and impeccable execution is key to the role, ensuring that clients benefit from the CRO service and have a clear and transparent view of the work carried out.
Main responsibilities
Overall responsibility for client portfolio CRO relationship
Overall responsibility for client portfolio retention
Overall responsibility for client portfolio happiness, measured by NPS & CSAT.
Maintain highest standards of CRO implementation and execution
Continuously strive to produce the highest results for Visualsoft clients via CRO
Coach, mentor and train other Visualsoft staff members to produce the highest quality CRO work for clients.
Constantly strive to improve and maintain processes and procedure documents
Be the go to within your client portfolio for all things CRO
Identify and execute client training raising CRO understanding where required
Maintain and increase efficiency of the execution and implementation of CRO across your client portfolio
Develop the service offering to maintain best in class standard
Responsible for commercial growth of the client portfolio using CRO
Identify and assist with sales opportunities within your portfolio
Handle and prepare sales documentation and sales pitches within your portfolio
Lead, speak and engage at external events and conferences
Maintain expert knowledge at the forefront of CRO. Stay up to date with emerging tech and trend
Requirements
This role requires someone with exceptional communication and client relationship/management skills and who is an absolute expert within the CRO industry.
The ability to lead clients and work alongside high performing teams influencing clients and internal stakeholders is essential, using technology and industry leading practices.
Essentail
Extensive proven experience either agency or client side specialising in CRO
Extensive experience of CRO management
Proven expertise in external CRO platforms and tools, analytics, forecasting and measurement
Experience in building and executing CRO strategies, whether in-house or for clients
Working to tight deadlines as a team and as an individual
Client-facing experience at a senior level
Client meeting experience and proven strategy presentation skills
Analytical and data driven
Desirables (but not essential)
Experience in ecommerce
Experience in other digital media channels
Google Data Studio
Attribution
Google Tag Manager
Benefits
Competitive basic salary with great progression options
Unlimited paid holidays - yes that's not a typo!
Fully flexible working to give you a great work-life balance
Great dog-friendly working environments in central Newcastle, Manchester and Stockton on Tees
Your choice of top-spec tech - Mac or PC
Health Assured Assistance Programme
Free eye tests and flu jabs
VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, Birchbox to Just Eat there's something for everyone!
Free breakfast, fruit, hot and cold drinks and protein shakes
Friday afternoon drinks to wind down for the weekend
Pension scheme to help you save for the future
Cycle to work scheme
Discounts across our brands
Regular team social events
Training & development
So if you think you've got what it takes to join one of the UK's leading eCommerce providers, we'd love to hear from you.
A little formality... by applying you implicitly consent to us processing your personal data for review for this vacancy only.
Talent Hunter Referral Bounty - £250
Help us find the right talent to join our team, and get a handsome reward in return. It couldn't be easier - if you know someone that could be an ideal candidate, either refer them directly to us or simply ask them to include your details as the referer when they apply. If they land the job with us as a direct result of your referral, you get the bounty!
Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective.
We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.
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