Credit Controller

Credit Controller£12p/h+Hybrid workingFull time, Mon- Fri (Early finish Friday)6 month contract, Extension likely Belfast areaCPL are recruiting for a fantastic Credit Controller administrator to come join one of Irelands leading electricity provider. This new position offers an excellent salary and benefit package.What’s in it for you?·£12p/h·Pension·Excellent holidays·Free Parking·Work within a fun, strong and passionate teamThe Role:·Contacting customers when payment is overdue, monitor accounts and proactively engage with customers, providing a high level of customer service and finding the best ways to recover payment for bills; offering advice and flexible repayment plans in accordance with customers’ ability to pay·Working flexibly to action incoming workflow on a daily basis including, calls, emails, & letters; complete weekly reports; provide support to colleagues and other teams as required; be an escalation point for queries that are preventing payment and work with colleagues and customers to resolve these promptly·Helping us deliver on our regulatory obligations, especially in relation to vulnerable customers by ensuring our debt recovery policies are kept updated and followed compliantly; deliver within agreed SLAs and timeframesCriteria:·Experience of working in a credit control or customer accounts environment where you will have worked directly with customers to resolve queries and recover payments due.·Be organized and have exceptional attention to detail with the ability to produce consistently accurate work·Negotiation skillsIf you are a motivated and detail-oriented individual looking to take the next step in your career, I encourage you to apply for this exciting opportunity. Email or call Fionnan today!
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