Credit Control Administrator

This is an exciting opportunity to join our Head Office in Bracknell as a Credit Control Administrator. We are looking for highly organised and enthusiastic individuals who are willing to learn specialist information to become an expert in their department.As a Credit Control Administrator, you will need to:Support the Credit Control department with the debt recovery service to Chancellors and other group companies chasing debtors and late payments for company fees and rent.Provide exceptional customer service and deliver a consistent and professional level of service at all times.Invoice debt chasing to ensure that our fees are paid promptly.Resolve invoicing queries raised by clients by discussion with Chancellors staff in branches and head office.Maintain accurate notes of all conversations relating to the debt chasing process.Run reports as requested by Chancellors staff to assist with their checking of client ID for individuals and companiesUnderstand the Company’s business priorities and use the daily structure to ensure you are focused on key activities that achieve the core objectivesHandle each call promptly and in the correct manner, updating records accordingly.Input customer related data accurately and efficiently.Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified.Follow strict Company policies and procedures at all times, ensuring that legislative requirements are met.Attend all training courses relevant to your role to enhance your knowledge and improve your performance.Monitor own performance against targets and take action to improve volume/conversionsAdminister paperwork related to active transactions and ensuring all parties have confirmation of agreements reached in writing within agreed service standardsMonitor and assisting to secure documentation from customers and clientsThe Ideal Candidate Will:Enthusiastic and pro-active team player with can-do attitude.Able to liaise with clients confidently and professionally.Highly organised.Be motivated and DrivenHave outstanding attention to detailHave strong communication skills and have confidence dealing with incoming calls and making outbound calls to clients.Minimum of 2 year’s administrative experience in a busy environment.Intermediate Word, Excel and Outlook skills.Strong and confident communicator with high level of written and spoken English.In return, you can expect to receive:Continuous exciting career and personal development opportunitiesCompetitive salary packageAnnual incentive trips for our top performersFull training and development from Company Directors with regular mentoringA paid day off for your birthday after successful pass of probationIncreasing holiday entitlement from 2 years’ service
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