Country Manager

Zenon is delighted to be supporting a well-established Airline who are setting up a Line Station based in London Gatwick Airport with their need for a Country Manager on a Long-Term contract basis.The successful candidate will be responsible for overseeing the operational, administrative, and functional aspects of the Airline's routes and will also oversee handling flights and supervising the operational team.MAIN RESPONSIBILITIES AND DUTIES:Responsibilities include but are not limited to:Monitor performance metrics such as on-time performance, customer satisfaction, and other operational indicators and ensure on-time departure of all flights and making sure that allotted ground times are not exceededDevelop and manage the budget for the route, conducting cost analysis and performance reviewsLead and manage the workforce related to the route, providing direction, evaluation and coachingEnsuring that operational and documentation procedures are strictly adhere to and complied withDeveloping and implement operational procedures, ensuring compliance with safety regulationsOversee sales and marketing activities related to the route, ensuring maximum revenue potential and conduct financial analysis of the route to identify potential savings and cost control opportunitiesDevelop strategies to increase customer satisfaction and loyalty on the routeMonitor and analyse competitor activities on the routeMeeting arriving aircraft and ensuring adequate welfare for the crew and passenger are met while managing any customer service issues that ariseBeing on hand to take decisions on passenger welfare in situation of operational irregularities such as delays, diversions, cancellations, flight interruptions etcManage and relate with Aviation Authorities (CAA), Bankers and service providers (Handling Agent, Fuel Companies, Catering Agent, Hotels Authorities on operational mattersLiaising with fuelling companies to see to a hitch free fuelling and clearance of fuelling bills.Logistics supply (crew transportation and positioning, catering, transport etc.)Assume overall responsibility and accountability for the management, control and administration of the Company's assets, fiscal and marketing policies.Monitor performance of Airport Services, Cargo, Reservations, Sales and Finance departments via regular meetings and expenditure monitoring to ensure revenue targets are met with a reducing cost revenue ratio.Prioritize high levels of Customer service in Sales, Reservation and at the Airport.Develop strong working relationships with various Tourist Organisations and implement agreed plans within budget and timelines.Minimum Skills and Experience:-Minimum HND/bachelor's degree, MBA, MSC, and/or Professional certifications (preferably IATA and ICAO regulations) relating to aviation industry.A minimum of 10 years of professional experience in aviation with 5 years as a manager.Strong marketing, Business Development & Revenue Management.Knowledge of airline pricing/tariffs and fare construction as well as airline accounting practices.Strong knowledge of ground operations processes and procedures and ground handlingFully conversant with the airline reservation & ticketing environmentAbility to multitask and remain calm under pressure, especially during peak hours or intense situations.Knowledge of aviation regulatory and safety proceduresExceptional customer service, problem-solving, verbal, and written communication, and conflict resolution skills.Strong coaching and leadership skills, ability to motivate employees.Proficiency with the necessary technology, including computers, software applications, phone systems, etc.Fluent in English Language and any other language is an additional advantageAnalysis and forecasting skills for route operations and to anticipate future capacity needsProven experience pursuing and maintaining relationships with stakeholdersAbility to develop and manage budgets and related financialProven experience in customer service and CRM processesStrong problem solving, technical, and interpersonal skillsExcellent communication skills and the ability to effectively interact with a diverse range of customers and personnelWhy Choose Zenon Aviation?In the ever changing and dynamic market place, Zenon Aviation knows that the support and care we provide to candidates is vital in assisting you in achieving your career aspirations. Our team of dedicated consultants will deal with you application efficiently and more importantly confidentially, providing a professional and reliable service. If the above opportunity is of interest to you, please forward your CV All applications will be handled in the strictest confidence and unless you hear from us within 5 days of your application, please assume that you have been unsuccessful on this occasion.Only candidates with the right to work within the UK will be considered.Zenon Recruitment Ltd is acting as an Employment Business in relation to this vacancy.
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