Counter Business Manager, Stansted Airport

Business Manager, Stansted AirportPermanent About the Charlotte Tilbury BrandFounded by British makeup artist, Charlotte Tilbury MBE, in 2013, Charlotte Tilbury Beauty revolutionised the face of the global beauty industry by de-coding makeup application for every person, at any age, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty, continues to break records across countries, channels, and categories.About Your Role You act as the ultimate Charlotte Tilbury ambassador in Travel Retail by leading and engaging your team with the unique Tilbury vision. You are a dynamic and inspirational Business Manager who is a true coach that helps develop the team to achieve all sales and operational targets. You demonstrate the ability to recruit and train #1 talent for expert artistry and never-ending Tilbury Terminal. You are flexible and a strong communicator that has the capability of guiding and supporting the team. You pride yourself on creating and driving magical customer experience by building genuine emotional connections. You think limitlessly, not only do you dare to dream it – you dare to do it across the border!PEOPLE ACCOUNTABILITIES
People management is the most important part of your role, you set up your team members for success and build a true tilbury community in your respective stores. Monthly rota scheduling and payroll budgeting and forecasting (responding to trading conditions) Driving sales success through motivation of the team to hit daily and monthly KPI targets. People planning; ongoing talent management and succession planning of the team. Dealing with workplace conflict and other HR management processes. Identify the training needs of the team in collaboration with the Area Trainer and provide feedback about advancement in opportunity areas. Leading and motivating a #1 team through daily briefs & performance 121 meetings. Ownership of recruiting exceptional talent; managing end to end recruitment processes alongside the Talent Acquisition Advisor and proactively ‘tilbury talent spotting’, sourcing talent in the local area. Offer support and direction throughout the entire airport pass application process, ensuring a seamless and efficient experience for applicants, including conducting security interviews as part of team members’ passes. COMMERCIAL ACCOUNTABILITIES
Lead by example! You know best how to get that limitless results from one customer and show this on a daily basis to your team to motivate them.
Drive and build your business KPI performance to achieve market leading results and maintain #1 ranking and #1 growth. Ensure the best customer experience is being delivered; even when you’re not around by embedding the magic service methodology.
Build brand awareness by creating lasting emotional connections with customers, specifically focusing on travel moments and understanding the diverse needs of different travellers. Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade. Devise and deliver a compelling eventing strategy for the counter. Navigate complexities within team and consumer interactions, addressing challenges and fostering solutions to ensure a seamless and positive experience. Demonstrate a keen business sense in understanding the diverse needs and desires of customers worldwide. Strategize on enhancing sales by tailoring approaches to various customer demographics. Craft innovative methods to cater to a global audience, ensuring our products resonate across different markets and cultures. Weekly and Monthly productivity reporting to the Area Manager. OPERATIONAL ACCOUNTABILITIES Working and liaising with host store partners, senior stakeholders and external vendors; ensuring brand compliance with policies and procedures Management on stock levels (sales, audits and counts) analysing all information available to provide proactive counsel to the Area Manager on stock lines Adhere to health and safety guidance in the workplace
Execute flawless visual merchandising and grooming standards on a daily basis Company Benefits: We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate. Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more At Charlotte Tilbury, we love what we do and strive to be the best. Dare to dream, make it happen, break all the rules - join us in our revolutionary journey and challenge the status quo of the beauty industry.
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