Control Centre Operator Rugby

Control Centre Operator

Pay: £12.38 per hour with shifts 6am-6pm

Location: Rugby Town Hall - onsite only

Length: 6 months plus

Do you enjoy working in busy office?

Do you possess excellent customer service skills?

Opus People Solutions are recruiting on behalf of Rugby Borough Council for enthusiastic and customer service focused Control Centre Operator to join their Sheltered Housing Team to provide a dedicated, sensitive and responsive service to all customers who are connected or approach the Control Centre.

Main duties are to respond to calls connected to the Control Centre and take the appropriate action to resolve them in line with policy and procedure, for example this might be to call an ambulance, book an emergency visit or activate the Emergency Plan should this need arise. You will be expected to maintain and keep up to date accurate records of all residents, calls, incidents and equipment connected with Control Centre.

The successful candidate will possess excellent customer service skills, a calm and confident manner and approach, clear and fluent English, excellent listener and competent IT skills. Experience of working with vulnerable adults or call centre background would be advantageous.

You will be required to work from the office in Town Hall, in the first week of training you will be working Monday-Friday 9am-5pm, and from the second week you will be involved in 12 hours rota basis, working 6am-6pm, with every 2 in 5 weekends. You will know your rota months ahead.

If you feel you could be successful in this position, please apply now!