Contracts Administrator

Contracts Administrator
Salary: £22,000.00-£26,000.00 DOE
Leeds
Onsite parking
An exciting opportunity has arisen to join our Home works Division as a Contracts Administrator, working at our Leeds office.
About the role:
* Responsible for the administration and management of client instructions
* Liaise with policy holders, supply partners and clients and keep them well informed at all times of any progress or delays
* Answering telephone calls from policy holders/home owners and clients, dealing with queries in a professional manner
* Book and co-ordinate removal teams, ensuring that all site staff are fully utilised when planning works
* Organise the works within SLA and ensure all completed works are ready for invoicing
* Provide details to the rest of Customer Service Team regarding revenue/utilisation on pre assigned site teams as part of daily team huddle
* Daily courtesy calls to customers for upcoming planned works, to ensure everything is in place for works to be completed successfully and on time
About you:
* Strong written and verbal communication skills and excellent telephone manner
* Proficient in Microsoft Office, particularly Word, Excel, Access and email/internet
* Excellent organisational skills in being able to multi-task and re-prioritize at frequent intervals
* A high level of accuracy and has an eye for detail
* Ability to work on own initiative
* Issue resolution and problem-solving ability
* Strong communication and inter-personal skills
* Ability to handle pressure and good time-management
* Ability to adapt to change and work effectively as part of a team
* Ability to handle customer complaints and resolve where possible
* Friendly, calm and professional manner
* Understand the need for internal confidentiality
* A knowledge/familiarity with asbestos surveying/abatement, or construction/facilities management is desirable but not essential
Benefits:
* 25 days holiday (plus bank holidays)
* Annual pay review
* Company pension scheme
* On-site parking
* Access to an employee assistance programme to support your health and wellbeing
* Excellent career progression and training opportunities
* Investors in People recognition
* Access to mental health first aiders
* Opportunities to partake in volunteer work and charity events
CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.