Contract Manager

Ian Williams is seeking an experienced Contract Manager for our Response/ Maintenance Business. As a contract manager, you will have full operational responsibilityto ultimately impact and achieve 100% customer satisfaction and exceed targeted KPI performance.
As Contract Manager, youwill support the business in offering our employees a great place to work, providing them with the opportunity to develop their careers and fulfil their potential. Acknowledging our trades' importance and our commitment and investment in direct delivery is paramount, so we seek like-minded individuals to share in this vision.
Benefits:
Be part of the company profit share scheme
Car allowance of £6500 OR Company car option with a private mileage scheme. Both options include a fuel card
Let us help you prepare for your future with an enhanced employer pension contribution of up to 7% OR a savings scheme
Life, Medical and Permanent Health Insurance
Flexible working considered
23 days annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3days per year
Access to an employee assistance program to support employee’s health and wellbeing, and free financial and legal advice
The Contract Manager role:
Incentivising and motivating directly employed labour while, on occasion, engaging and managing subcontractors for specialist works. Supporting your employees is critical to this role, and ensuring you have a happy, motivated workforce is imperative, as is investing in your team's development.
Instilling ownership and responsibility in your teams (Supervisor, Foreperson, Tradespersons) to support the successful delivery of response works to the expected standards, on time and to budget, whilst always ensuring that customer satisfaction and KPIs are achieved. To measure your KPIs, you will complete weekly and monthly reports to analyse and review any trends that require your attention
Manage and oversee a high volume of response and maintenance jobs, ensuring they are communicated, delivered and managed efficiently. Completing snags where required and ensuring client satisfaction at all times
Ensuring and enforcingHealth and Safety measuresare in place and monitored.
Build relationships both internally with all teams and with the client; we encourage commercial and operational teams to work very closely together to ensure a successful and collaborative delivery.
What will I bring to the Contract Manager role?
Relevant experience in managing direct trade teams from a similar role/environment and industry
Your ability to multitask, find tangible, workable solutions and manage several KPI variables so that targets are achieved via our delivery model
A sound working knowledge of Health and Safety requirements. An SMSTS is preferred but not essential.
An understanding of the impact that operations can have on cost and risk management
A trade background (all trades considered to NVQ level 2 or equivalent) preferred but not essential
Additional Benefits include:
Annual pay reviews
Enhanced maternity/ paternity pay
Training and development opportunities
Trade discounts from our preferred suppliers for you and your friends and family
Specsavers vouchers
For information on all other additional benefits, we do to enhance your work/life balance, please visit our website.
About Ian Williams Ltd:
Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages.
We reserve the right to shortlist prior to the closing date based on application volumes.
Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer.Diversity is more than a commitment at Ian Williams—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different.
Ian Williams Ltd will use applicants’ details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located atour website.
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