Contract Director Northumbria University

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
Free meals during your shift
Free gym membership at the universities state of the art sports centre
Contributory pension scheme
Grow your career with our Career Pathways and MyLearning programmes
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Exclusive travel discounts with TUI, Expedia, Booking.com and many more
Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
Up to 44% off cinema tickets to enjoy your favourite blockbuster
Receive cash rewards every time you spend and use them on a wide range of brands
Un-wind with us with free wellness, mindfulness and exercise classes
You can share all discounts and offers with your friends and families
Contract Director
Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges and universities across the UK. We believe in the power of food and drink to bring people together, whether in a restaurant or speciality café, to inspire them to do great things at work. Our food is crafted onsite by passionate people using the best ingredients and we know that a balanced, plant focused, natural, fresh and sustainable menu will increase the productivity of our customers and keep them motivated and happy whilst at work. We provide amazing food, create inviting spaces, and develop engaging environments that inspire, motivate and unite our customers. This is a position where you will oversee all of our services across the University, including cafes, restaurants, supermarket, hospitality and events and our own onsite food delivery operation, delivered through the Uni Food Hub App. You will plan, measure, be creative and compliant with a vision to be looking for the next best and big thing to bring to the contract to ensure our client and customers experience the very best and most current food offers, technology and service available. You'll lead and inspire a team of over 90 colleagues, overseeing a culture of training, development and individual care of all our team. All of this whilst ensuring our financial performance is in line with and exceeds budget. We are a great place to work and we are looking for someone brilliant to lead us forward in our next chapter.
More about the role:
Responsibilities Include:
Lead and inspire a high performing management team and champion our approach to being an outstanding place to work
Drive a culture of training and development within all outlets and a focus on outstanding service from all colleagues
Work closely with the university events team to support growth in our hospitality and events business and a first class catering offer
To be responsible for the overall efficient and effective management of the contract
Build and maintain a positive and effective client relationship ensuring we are true partners in their business
To ensure the smooth planning of the contract and resources to deliver a first-class food and beverage service to our clients and customers
Work with the marketing team to implement creative and impactful marketing and event campaigns to deliver a first-class student experience
Ensure all products are correctly priced in line with the ‘Kit Bag' or in line with client specifications
Action plans are completed following consumers satisfaction surveys
To ensure the contract is fully compliant with company policies and procedures
To deliver on the agreed financial budget and run commercially in line with net income and cost targets
Be innovative and proactive bringing new ideas forward to the client and Chartwells
Champion and monitor all Health and Safety, Food Hygiene, Environmental and HR procedures
Who you are: As the Contract Director, you will ideally have a successful background in Contract Catering/Hospitality/Retail, using your entrepreneurial skills to create a thriving and successful working environment. You possess excellent management and communication skills, have a good understanding of report writing and financial management, and be able to demonstrate your analytical approach to problem solving. You will have the ability to display a real passion for food and customer service and be financially and commercially astute.
Proven experience in leading and managing a high performing team.
Extensive operational experience in a similar sized role
Exceptional stakeholder management skills. This contract is complex, devolved and requires exceptional client and customer relationship management skills.
Track record of growing sales in both a competitive retail environment and through hospitality and events business
Foodservice or similar background
Excellent commercial acumen
Ability to communicate effectively at all levels.
Knowledge of how to use customer insight to build a compelling proposition and utilisation of digital and technology to maximise footfall and revenue About UsPart of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges and universities across the UK.Job Reference: com/#####/91078001/52635217/SUCompass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
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