Contract Coordinator, Tamworth

Job Description:
Our Tamworth based client, immediately requires an Account/Contract Coordinator. Possible permanent positions following a successful trial period. Duties include:
Inputting of bookings from customers.
Customer liaison.
Partner liaison.
Key account management.
Dealing with queries and complaints.
Dealing with internal departments to resolve customer issues.
Ensuring customers’ needs are met.
Client retention.
KPI production.
Customer Service facilitation tasks.
Our client offers:
Monday to Friday 08:00 – 17:00 (42.5 hours per week) – flexibility is needed
£11.76ph
Onsite car park
Skills and Qualifications:
Skills and qualifications required for the role:
Previous Customer Service experience coupled with knowledge of the Transport Industry would be advantageous
Be Customer focused with dedication in your service delivery to meet Customer needs.
Possess the ability to maintain positivity when working under pressure reprioritising workload where necessary.
Be reliable with the ability to multitask and have strong problem-solving skills.
Have strong attention to detail, accuracy, and numeracy.
Excellent IT skills with the ability to learn new systems quickly as required i.e. Microsoft Word/Excel/Outlook
Excellent communication skills both verbal/written with a polite, courteous, and professional telephone manner.
Other benefits of working for The Best Connection Group Ltd include:
Weekly pay
Online payslips
Pension contribution
Ongoing temporary assignment
28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
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