Content Researcher and Writer

Edinburgh/Glasgow office with options for blended working, Hybrid/blended working - min 1 day a week at the office. This is a minimum, but a successful candidate can opt to be office based 5 days per week. (Hybrid)Closing30th April 2024Advertised from 19th April 2024Salary commensurate with experience. 35 hours per week. Permanent.RoleThe Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens AdviceScotland is a charity within this network – we act as a national organisation supporting and representing theservice as a whole and the interests of citizens. At the heart of the network there are 59 individual citizensadvice bureau across Scotland, all operating as independent charities in their own right, which focus onproviding support and advice directly to clients. Each of these organisations is a member of Citizens AdviceScotland. We believe that every citizen should have access to free, impartial and confidential advice that helpsthem make informed decisions, whenever they need it and however, they choose to access it.The Digital Advice Content Team’s primary role is to provide digital advice content for Scotland. The successfulcandidate for this role will be:Comfortable using evidence, data and research to make the right content decisionsAble to contribute toand use style guides and design patterns to produce consistent contentSomeone who puts user needs atthe heart of their work, to make people's interactions with online content as simple and speedy aspossibleExperienced in evaluating current content strategies based on the results of user research anddata for constant improvement of existing contentAble to build relationships and work closely withpolicy, legal and other expert colleagues to make sure content is accurate and consistentCapable ofpromoting user-centred content design within the department and beyondExperienced in communicating in astraightforward, honest and engaging manner, choosing appropriate styles to maximise understanding andimpactEncouraging the use of different communication methods, including digital resources, andhighlight the benefits, including ensuring cost-effectivenessEnsuring communication has a clear purposeand takes into account people’s individual needsAble to share information as appropriate and checkunderstandingSomeone who shows positivity and enthusiasm towards work, encouraging others to do thesameConfident in ensuring that important messages are communicated with colleagues and stakeholdersrespectfully, taking into consideration the diversity of interestsAlert to emerging issues and trendswhich might impact your work area and new opportunitiesThis role offers you the opportunity to work at the heart of supporting Scotland's largest independent advicenetwork and to make an invaluable contribution to the lives of people moving to or living in Scotland.Occasional travel to the Edinburgh and Glasgow offices will be required.Employee benefitsCitizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balanceand we have designed our working practices and benefits to support this. Here are some of things our employeesbenefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours witha flexi-time system, and blended/hybrid working opportunities for every role.Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly,inclusive employment policies and flexible working arrangements to support all our staff. We are also committedto equality of opportunity for all and applications from individuals are encouraged regardless of age,disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief andmarriage and civil partnerships.CAS provides options for blended working to allow employees to balance their time attending the office with timeworking from home. The number of days you will be able to work from home each week will be dependent on your jobrole and can be discussed as part of the recruitment process.Application notesTo apply for this role, please send completed copies of the Personal Details Form, along with your current CV to:##### In addition, we ask you to provide a short written statement (maximum of 2 pages) with examples which demonstrate howyou meet the requirements of the post, as set out in the job description and person specification.You can find all necessary forms below or on our website:For more information, please refer to the Job Pack which can be downloaded on our vacancies page.Equality & Diversity MonitoringTo help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & DiversityMonitoring Form separate from your other application documents by emailing it to:##### About the employerCitizens Advice Scotland is an Equal Opportunity Employer.The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) andcompany limited by guarantee (89892)Mainly working from home, but some travel around Scotland and to our office in Glasgow will be required. (Hybrid)Closing1st May 2024Money Advice Scotland is Scotland’s money charity. Our mission is to be the driving force towards financial wellbeingfor the people of Scotland.We believe we will achieve this by supporting the money advice workforce, empowering citizens to get help andsupport, and advocating for fairer policy.About the roleOver the past four years, the Workforce Wellbeing Project (formerly the Adviser Wellbeing Project) has given us theunique opportunity to document the experiences of staff within the free money advice sector and support theirwellbeing through research, training, and community building.The Workforce Wellbeing Officer (WWO) will be a creative and passionate communicator who can incite engagement anddiscussion on wellbeing topics in an inclusive way; acknowledging the sensitivity of wellbeing topics and theneed to break down barriers – personal and organisational – which affect how wellbeing is addressed andsupported in the workplace.Investing in Communities is a Scottish Government funded joint initiative of Midlothian Voluntary Action, VolunteerMidlothian and Dalkeith Citizens Advice Bureau that aims to improve the health, wellbeing and resilience ofpeople in the Central Dalkeith and Woodburn areas through information, advice, learning and practicalaction.The postholder is responsible for collaborating with partner organisations to develop, deliver and evaluate actionsto achieve project aims. In particular, this includes advice and information provision for those in or at riskof financial hardship and building skills and knowledge of local people so they can make informed life andfinancial decisions.Up to date understanding of Scottish and UK benefits system and experience of providing advice and information (paidor unpaid) to people experiencing disadvantage are essential. Postholder must hold City and Guilds Level 3Energy Awareness Award, or be willing to work towards this as part of the role.We are looking for an enthusiastic, dynamic and motivated person to join our team. The Session Supervisor has day today operational responsibility for the delivery of a high-quality generalist advice service within AirdrieCitizens Advice Bureau. The Session Supervisor is responsible that the quality of advice delivered is in linewith the Scottish National Standards and Citizens Advice Scotland’s Membership standards.This post also supports the learning and development of a high-quality service by providing formal training tovolunteers and staff as and when required.The successful applicant will be encouraged and supported in their personal development by the Bureau Manager.Employee benefitsAirdrie Citizens Advice Bureau offers excellent terms and conditions and is an inclusive employer consideringflexible working arrangements where appropriate. For more details of some of the other benefits on offer to ouremployees, please contact us for more information.Core DutiesProvide supervision and support for advice workers, particularly in relation to advice enquiries, CASTLE dataentry and enquiry entry.Support advisers to produce accurate, legible and complete clientrecords.Contribute to building and supervising an effective team, understanding the importance ofcontinual improvement of the service.Undertake advice work as and when required.Implementeffective Triage ServiceSupport and maintain uniform advice standards and contribute to theirdevelopment. Ensure that advice work undertaken complies with CAS Quality Audit standards, Scottish NationalStandards.Actively implement the Aims and Principles of the CAB service, together with its otherpolicies.Delivery of advice and information services to clients.Ability to work withoutsupervisionBasic training skillsAbility to deal with staff, volunteers and the public in acalm, caring and competent mannerAbility to analyse and interpret complex informationAbilityto prioritise own work and that of others, meet deadlines and manage workload in a pressuredenvironmentAbility to give and receive feedback objectively and sensitively and a willingness tochallenge constructivelyAt least 2 years’ experience of supporting others in advice provisionA working knowledge of CASTLE for the purpose of recording client casesCommitment to ongoing trainingWorking within the voluntary sectorExperience of supporting vulnerable clientsStirling CAB seeks to develop a Veterans Housing Advice Service (VHAS) to respond to the COVD19 / cost of livingcrisis legal impact area of housing to prevent homelessness by the provision of advice, advocacy, caseworksupport and heritable representation, across all of Stirling District working closely with ( & adding valueto) the Stirling CAB Armed Service Advice Project.The impartial and independent advice, information, casework support and representation offered for Veterans willfocus on access to legal housing /homelessness advice to overcome the practical barriers caused by the COVD19pandemic/cost of living crisis and giving holistic and sustained support to overcome these. VHAS will beavailable at a range of easy access locations for the target group throughout Stirling Local Authority area.Training on legal housing/homelessness prevention issues & 2nd tier legal consultancy support will also beprovided to Stirling CAB staff & volunteers and Veteran stakeholders.VHAS will be accessible across the total architecture & outreach footprint of Stirling CAB advice services, tobuild its capacity & increase seamless access to heritable social justice for local Veterans.Our plans are mature with 26 established trusted local CAB access points – recovery cafes, libraries, food banks andstrong established Armed Services Advice Project (ASAP now in year 15), trusted links with local Veteranstakeholders. ASAP will be the main referral point to VHAS & these projects will work closely together.Specific duties:Immediate on the spot legal advice and casework support (up to and including type 3), to local Veterans, toempower, enable and inform decision making to those seeking to overcome COVD19 driven legal housing/homelessnessdifficulties. The particular focus will be to overcome the practical barriers – separation and financial issues,housing & heritable, mental & physical vulnerabilities, and legal issues that often inhibit security oftenure.Support to local Veterans experiencing COVD19 legal impact in heritable legal contexts – smallclaims, summary cause, heritable and the Debtors (Scotland) act 1987 and any other suitable areas as required,in relation to housing related mattersDiagnostic legal advice and refer unrepresented local Veterans toan appropriate agency to take on their cases as required.In Court Heritable representation to localVeterans in court when deemed necessaryRepresentation for local Veterans interests athousing/homelessness case conferences and hearings.Liaison for local Veterans with the Sheriff ClerksDepartment of Stirling Sheriff Court and the Tribunal Service and to maintain and develop effective workingrelationships with other relevant stakeholdersThe provision of proactive and preventative impartialLegal advice awareness sessions to the wider Veteran Community to raise the profile of the legal issues andremedies surrounding the impact of the COVD19 pandemic /Cost of Living crisis in relation to housing/homelessness and raise awareness of the legal processes to overcome the practical barriers that often impairforward transitionLiaison with other agencies such as local authority departments, social work,homelessness teams other RSL’s, DWP and to work with these agencies to inform and develop a seamless service forlocal Veterans via VHASWork with the aforementioned agencies in the pursuit of an upstream preventativeapproach for local Veterans to mitigate the problems that lead to legislative actionTo develop thefront-line capacity of Stirling CAB to facilitate informed, enabled and empowered decision making in relation tothe process of sustained transition from the negative impact of the COVD19 pandemic/cost of living crisis inrelation to security of tenure for local VeteransThe provision of a second-tier legal consultancyservice to Stirling CAB employees/volunteers engaged in the process of supporting local Veterans with improvedseamless access to heritable social justiceThe provision of legal training to Stirling CABemployees/volunteers engaged in the process of supporting local Veterans with legal security of tenure enquiriesdriven by the impact of the COVD19 pandemic/cost of living crisis.To develop and maintain referralprocedures with the Sheriff Court, Veteran stakeholders & other agenciesTo fully participate in themonitoring of the service and to keep adequate records of advice or representation offered as well as allreferrals made to and from VHASTo routinely use the Armed Forces Covenant Fund Impact Hub to record thedemography & impact on beneficiaries using ONS4 Well being survey.To routinely gather quantative(CASTLE) & qualitative statistics on the local Veteran community, case studies, client & stakeholdertestimony to evidence the impact of VHASOrganisationalResponsibility: Directlyline managed by the Stirling District Citizens Advice Bureau CEO Project DeliveryThe Veterans Housing Advice Service worker covers Stirling District, working closely with the Stirling CAB ArmedServices Advice Project and access to advice on the frontline is essential and the worker would construct theiravailability and geographic location to maximise opportunity for the Veteran community engage with the minimumof obstacles.Appointment to this post is conditional on two satisfactory references and a current PVG certificate.
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