Contact Centre Quality Assurance Analyst (12 Month FTC)

Basic salary £35,502 per annum + up to 15% bonus•
Hybrid working (+ free parking when in office)•
Private medical care, 15% pension + more excellent benefits! We have partnered with an excellent independent company who play a vital role in enabling people with disabilities to access affordable and reliable transportation, helping to enhance their independence and quality of life. They are looking for a Contact Centre Quality Assurance Analyst to join their team in Bristol on a 12 month FTC. What you'll be doing •
Provide quality performance assessments of calls / correspondence.•
Analyse and report on trends and insight with the coaching team.•
Use data to review processes, educate, and strengthen consistency across teams.•
Work closely with the coaching team to ensure a smooth, positive process for customers. What you'll need to apply •
Previous Quality Assurance experience within a contact centre / customer service environment.•
Excellent communication skills. What you'll get in return for your talents •
Basic salary of £35,502.•
Performance bonus of up to 15%.•
Electric Car / Cycle to work scheme.•
Flexible working model - 3 days office, 2 days home.•
Life assurance.•
Funded private medical care.•
28 days holiday PLUS bank holidays.•
15% non-contributory pension.•
Discounted gym memberships, volunteering days and much more! What next Hit apply or contact Lauren directly
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