Harwoods Group are seeking applications from confident, natural and outgoing individuals to join our contact centre team at Basingstoke.
Based at our flagship branch you will be an extension of our group after-sales teams located across the South of England.You will handle communications with customers across our market area throughout the ownership cycle ensuring loyalty to both our exceptional brand and company.
Your main responsibilities will include:
At Harwoods, we always aim to promote from within and offer a vibrant working environment and a focused and dedicated management team.
Our 'AM' award winning website is constantly evolving as we aim to stay at the forefront of technology and marketing practice.
Hours: Monday-Friday on a rota of 8-5 or 9-6
1-3 Saturdays
The Harwoods Way
Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:
We Treasure our people and our customers
We challenge ourselves to grow & improve
We grab responsibility
We run in the same direction as one team
We inject energy and fun into our work
We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:
Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN
We operate across 6 counties in the South East of England, namely:
Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire
With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:
recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition
After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.