Contact Centre Agent

Smart Meter Appointment Setter for a call centre/ contact centre in Elland.

Sayjo Recruitment are recruiting for a busy contact centre in Elland, offering smart meter installation appointments to the public. This is a customer service role, there is no sales involved. You will schedule appointments for engineers to install or exchange Smart Meters, through mainly outbound calls, booking appointments in the diary and ensuring great customer service throughout.

General Duties/Key Responsibilities:

Making calls to customers to arrange smart meter installs.

Data entry and look up of information through a bespoke database.

Manage customer enquiries providing service updates.

Working to compliance and guidelines.

Sending/Responding to customer emails.

You will be:

Confident in talking with customers.

Personable with excellent communication skills.

Confident in entering data to a computer system and Microsoft Word, Excel and Email.

Conscientious and hard-working.

More about the role:

Our client is looking for temps to work on a project. This may be extended or for exceptional workers, may even lead to a permanent job.

Working Hours - 8.30am -4.30pm Monday to Friday for two weeks, then 12pm - 8pm for one week.

Paying £11.50ph, working 37.5 hours a week.

NB: Unfortunately, this role is not suitable for students, it is expected to be long term, so we can’t recruit candidates going back to Uni / College in September.

If you are interested in this role, please apply with an up-to-date CV and we’ll call you to discuss in more detail