Contact Centre Advisor

Our client, well known within financial services, are seeking call handlers to work within their contact centre.

You'll be the first point of contact for customers calling the organisation, taking calls that come through the helpline. By listening carefully to consumers and asking the right questions, you'll be establishing facts and following the processes and procedures that are in place to provide the right level of assistance. Calls could include queries/questions, customers asking for an update on their case, or new customers reaching out to us and sharing the details of their situation.

Contract type: Permanent

Pay rate: �24,100pa + excellent benefits*

Hours: Full time (35 hours per week, Monday-Friday)

Location: Coventry (hybrid working, only 2 days per week in office)

Benefits*:

• An �800 cash allowance which can be used to increase the cover on core benefits or be added directly to your salary.
• 25 days annual leave + all bank holidays.
• Non-contributory pension (up to 12% of your salary)
• Employer provided benefits such as Private medical insurance, virtual GP, critical illness cover and life assurance cover, to name a few.
• The office is a 2 minute walk from Coventry train station.

If you are interested and would like to be considered for this position then click apply now.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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