Contact Center Team Lead

Save this job with your existing LinkedIn profile, or create a new one. Save this job with your existing LinkedIn profile, or create a new one. Your job seeking activity is only visible to you.
Email
Welcome backSign in to save Contact Center Team Lead at HCLTech.Oversee achievement of individual and team targets in line with agreed and regularly reviewed standards.In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needsManage and resource plan to achieve SLAs and agreed team targetsMotivate, encourage, inspire and lead from the frontProvide constructive feedback to team members, identify training needs and oversee training and development plans utilizing outputs of direct call listening and other sources such as IQA, breaches, incidents and complaints root cause analysis.Display excellent communication skills both verbal and writtenFacilitating team meetings,workshops and walkthroughs with colleagues and managementHave proven analytical and investigative skills, together with a problem solving proactive approach to regulatory, process and procedural changesSupport, manage and implement the delivery of change related to project, regulatory and client requirements in line with the required timelines.Demonstrate flexibility to adapt to changing practices and work prioritiesSee the wider picture and continually maintain a holistic approach to complaint handlingEnsure all policy fraud control points are adhered to prevent the fraudulent transactions against policiesEnsure that data security precautions are maintained to prevent the possibility of Identity Theft by conducting regular sweeps of desks, locked cupboards, waste bins and locked PCs.Experience:1-3 Years in Life and PensionsSeniority levelSeniority level Associate Employment typeEmployment type Full-time Job functionJob function Finance, Administrative, and Management Industries Insurance, Financial Services, and Telecommunications Referrals increase your chances of interviewing at HCLTech by 2xGet notified about new
Contact Center Team Lead
jobs in Romford, England, United Kingdom.
London, England, United Kingdom
23 hours ago
Agent, Customer Services - United Kingdom LHR
London, England, United Kingdom
1 week ago
Tiffany Service Centre Representative - London Service Centre (Dartford)
Dartford, England, United Kingdom
2 months ago
London, England, United Kingdom
6 days ago
Remote Customer Experience Specialist - Luxury Hospitality Sector
City Of London, England, United Kingdom
£28,000.00-£32,000.00
2 months ago
London Area, United Kingdom
£27,500.00-£30,000.00
21 hours ago
London, England, United Kingdom
4 weeks ago
London, England, United Kingdom
1 month ago
London, England, United Kingdom
1 week ago
EMEA Support Analyst, Customer Experience (CX)
London, England, United Kingdom
2 months ago
London, England, United Kingdom
1 week ago
London, England, United Kingdom
2 weeks ago
London, England, United Kingdom
6 days ago
London, England, United Kingdom
1 day ago
Greater London, England, United Kingdom
1 month ago
London, England, United Kingdom
4 weeks ago
E-commerce Customer Care Expert - France
London, England, United Kingdom
2 months ago
London, England, United Kingdom
1 day ago
London, England, United Kingdom
1 month ago
Greater London, England, United Kingdom
1 week ago
London, England, United Kingdom
3 weeks ago
Customer Support Representative - Fully Remote
City Of London, England, United Kingdom
2 months ago
London, England, United Kingdom
3 weeks ago
Richmond Upon Thames, England, United Kingdom
£32,000.00-£35,000.00
2 weeks ago
London, England, United Kingdom
3 months ago
Customer Experience Technical Specialist, Customer Care
London, England, United Kingdom
2 weeks ago
Battersea, England, United Kingdom
6 hours ago
London, England, United Kingdom
1 month ago
London, England, United Kingdom
5 hours ago
London, England, United Kingdom
9 months ago
Customer Experience Technical Specialist, Customer Care
London, England, United Kingdom
1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr