Conference and Events Supervisor

Job Summary To supervise the F&B team and to ensure all food service standards are adhered to at all times as per the standard operating procedures.
Scope/Business Context Number of Direct Reports up to 16 team members
Titles of Direct reports Food and Beverage team members
Candidate Profile Experience: Previous experience in a Supervisory role in a similar style of operation preferred but not essential.
Skills and Knowledge: Strong communication skills (verbal, listening, writing)
Knowledge of software e.g., Microsoft Word & Excel, Micros Point of Sale System
Excellent organisation leadership/supervisory skills
Pro-active and reliable
Able to work alone and within a team
Flexible hours in line with business needs
Excellent customer service and hospitality skills
Specific Duties The following are specific responsibilities and contributions critical to the successful performance of the position:
To supervise all team members to ensure all shifts and or dining times (Breakfast, Lunch or Dinner) run with a seamless approach
To adhere to the Company standards within the F&B areas
To complete the F&B new starter training manual with all new team members, including systems, Fourth and Health and Safety.
To be knowledgeable of all food and beverage items that the hotel provides within the F&B
To operate the micros system effectively and handle cash/pay in according to Company/hotel procedures
To be able to effectively carry out the opening up and closing down of the department as per Company/hotel procedures.
Prepare the F&B areas, ensuring that all areas are well stocked at all times, to include effective e cellar management and control.
Following instructions on all relevant Banquet Event Orders relating to F&B operations, paying special attention to the type of Event accounts and dining times/billing instructions.
To set up F&B floor as per the requirements of the Banquet Event Order
To maintain the cleanliness of all equipment and areas at all times
To roster team members accordingly in line with the business, adhering to the hotels flex % target and wage budget.
To support with the payroll process within the department including absence recording and payroll compliance.
To train team members and maintain the F&B service standards at all times in particular, using relevant Company training programmes.
To assist the F&B Management ream in carrying out regular one to ones and departmental meetings with members of the F&B team, demonstrating regular feedback to team members.
To assist in action/strategy planning to enhance the department,
To adhere to Forest of Arden Hotel Limited uniform standards at all times and ensure all team members do so
Follow all Health & Safety Procedures
To attend all training sessions as required by the hotel, to include all legislative training and additional training provided by the hotel
All policies on Cash, Key and All Controls are adhered to and followed consistently.
Other Performs other related tasks as assigned by management
Complies with Forest of Arden Hotel Limited policies and procedures
Working hours as required to do your job but normally not less than your contracted hours
Cash/Bank Handling
Process all payment methods in accordance with Accounting procedures and policies.
Follow property control audit standards and cash handling procedures (e.g., blind drops).
Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
Obtain assigned bank and ensure accuracy of contracted monies, obtaining required for expected business level, and keeping bank secure at all times.
Transport bank to/from assigned workstation, following security procedures.
Work flexibly to include working at different times of day, including weekends for no less than 8 working hours per week with motivation and commitment.
Flexible & trained to work in Hotel Restaurants, Bars, Room Service and Conference & Banqueting.
Fourth, Micros, or any other systems access cards/passwords must not be left unattended under any circumstances, not shared with anyone, and must be stored appropriately whilst off duty.
Performs other duties as assigned to meet business needs.
Complies with Forest of Arden Hotel Limited policies and procedures.
Benefits: Perkbox - Variety of retail discounts
Discounts with Bourne Leisure Group - Warner leisure and Haven Holiday Parks
Discount with our sister hotel Dalmahoy Hotel
Use of the leisure facilities including discounted rates for family
Free meals and hot drinks provided on shift
Free Shuttle bus service from nearby accessible locations

TPBN1_UKCT