Conference and Banqueting Operations Team Leader

Conference and Banqueting Operations Team Leader
Welcome to a world of opportunities at the world's #1 best workplace, awarded by Great Place to Work & Fortune. No two days or two hotels are the same, but our spirit and passion for hospitality always bring all our teams together to create a culture of inclusiveness, positivity, and drive to achieve our common goal - "To share the light and warmth of hospitality". With amazing training, resources, and support from both managers and colleagues, there is always an opportunity to develop and grow.
A World of Rewards
Hourly rate of £12.50Smart uniform providedFree and healthy meals when on dutyGrow your Career - your next position could be as a Food and Beverage Team LeaderPersonal Development programmes designed to support you at every step of your careerA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing hereTeam Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)Team Member Referral ProgramHigh street discounts with Perks at WorkHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)
What will I be doing?
A Conference and Banquet Operations Team Leader is responsible for supervising Conference and Banqueting operations to deliver an excellent Guest and Member experience while assisting with meeting department targets.
Supervise Conference and Banqueting operations
Communicate and delegate in line with daily function sheets
Able to work in all areas of Conference and Banqueting including Bar, Restaurant, and Room Service
Welcome guests in a polite and friendly manner
Follow cash handling procedures
Manage guest queries in a timely and efficient manner
Ensure cleanliness of work areas
Plan, organise and control the daily operations
Ensure compliance of brand standards
Represent needs of the team
Assist Food and Beverage with achieving financial targets
Assist Conference and Banquet Manager with training and developing the team
Assist with annual and mid-year appraisals with team members under your responsibility
What are we looking for?
Previous Conference and Banquet experienceCommitted to delivering high levels of customer servicePositive attitudeGood communication skillsFlexibility to respond to a range of different work situationsAbility to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Experience in the hotel industryExperience in supervising and/or delegationWillingness to develop team members and self
Every Job Makes the Stay. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
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