Concierge Coordinator

In the role of the Concierge Coordinator, your key focus will be to:
Dedicated digital, and over the telephone responses to guest enquiries and assistance prior, during and post guest stay.
Responsible for daily reconfirmation of pre booked services with guests and venues, for restaurant, transfers, theatre, tours and events etc.
Maintaining current knowledge and actively keeping up to date with openings events activities within The Langham, in London and in the UK.
Ensuring up-to-date and accurate information is shared and verified prior to communicating to guest. This includes restaurant reservations, transportation, message taking and directions, sightseeing bookings and any other enquiry / information request.
Do you have?-
previous experience of working in a Concierge within a similar environment
excellent customer services skills
great communication skills
immaculate personal presentation
Apart from a competitive salary, we also offer an excellent range of colleague benefits; such as:
28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
meals on duty
uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided
complimentary accommodation at other Langham Hotels
discounted accommodation at The Langham, London
discounts for you and your friends and family in our food and beverage outlets and on Spa treatments
a subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
pension plan
life insurance
eye test vouchers
cycle to work scheme
season travelcard loan
colleague recognition system - being recognised and rewarded for positive guest comments or when you go the extra mile
learning and development opportunities, which also include paid and unpaid cross departmental training opportunities
two staff parties per year and a number of colleague social and community events
Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.
The Langham, London is an equal opportunities employer. We recruit and develop our colleagues without reference to age, disability, sex, sexual orientation, gender identity, race or ethnicity, religion or belief, marriage/civil partnership status or pregnancy and maternity status. Our workplace is inclusive and we invite qualified applicants from a diverse range of backgrounds to join us and develop rewarding careers with us.
The Langham London, London's Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites, the acclaimed Roux at The Landau and Palm Court restaurants, the Artesian Bar and Wigmore Tavern, extensive Meeting & Events facilities, Europe's first Chuan Body + Soul Spa and Sauce by The Langham, our cookery school. The team at the hotel prides itself on creating enchanting encounters for our guests and we've been doing so since 1865.
Would you like to be a Concierge Coordinator in such an iconic hotel? Then go ahead, apply!
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