Compliance & Quality Assurance Advisor

Basic salary £35,500 per annum (+15% bonus)Hybrid working Excellent benefits including private medical care, 28 days holiday + bank holidays, & cycle to work schemesWe have partnered with a well-known business who are looking for a Call Centre Quality Assurance Analyst to join their team on a 12 month FTC in their Bristol offices. This is an excellent organisation who support people with disabilities to have a more independent quality of life. What you'll be doingMonitoring calls and emails to ensure they follow data protectionGrading calls to ensure they align with company complianceAnalysing and reporting data trendsCoaching and training the team where necessaryEnsuring the team provide a positive process for customersWhat you'll need to applyPrevious Quality Assurance experience within a contact centre or a customer service environmentExcellent communication skillsWhat you'll get in return for your talentsBasic salary of £35,500Performance bonus of up to 15%Electric Car / Cycle to work schemeFlexible working model - 3 days office, 2 days homeFunded private medical care28 days holiday PLUS bank holidays15% non-contributory pensionDiscounted gym memberships, volunteering days and much more!What next Hit apply or contact Jess directly
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