Compliance Administrator

Job DescriptionCompliance AdministratorPurposeAs part of the FE Administration team, you will take responsibility worker administration to ensure payment is made correctly and on time.All client and candidate queries are handled in a timely manner.Offering the best customer service to all Protocol and Bookmark candidates, as well as clients and colleagues alike.Salary - £22,000- £25,000 (DOE)Hours- Full Time, 8.30am-5.00pmLocation- Onsite. West BridgfordResponsibilitiesProcessing DBS applications and supporting relevant queriesSupporting candidates; ensuring correct hours are booked, timesheet processing and pay query handlingCorrecting errors in pay by creating manual adjustmentsAnswer helpline calls and online chat responsesWork closely with clients to ensure their requirements are met, including providing compliance detail reporting, investigating and resolving disputesTo quickly resolve any queries / complaints, escalating to the Lead Compliance and Support Officer when appropriateDevelop internal relationships across teamsManage FE shared inbox’s to ensure all emails are actioned within 24 hoursSkillsExcellent system skills, with attention to detailExcellent customer service and key account handling abilityAbility to ensure forms and documents are completed by candidates promptlyComfortable working towards set KPI’sProcess drivenAbility to work quickly & efficiently
#J-18808-Ljbffr