Compliance Administrator

My client is recruiting for a Compliance Administrator tosupport the Compliance Manager and Compliance Officers, listening to calls, marking calls and delivering feedback to the teams both in the office and at home, discussing next steps of compliance fails. At times, delivering training updates to team members, this role will mainly be focused on the call monitoring which will take up a large part of the day.
Observing team members in the office, including the oversight of GDPR, ensuring no notes are left on desks, personal information is not copied, calls are handled correctly, answering questions from team members to assist with calls and raising any queries to relevant management.
Key Responsibilities
To assist the Compliance Manager in daily tasks, including, but not exclusive to:
Call Monitoring
Feedback of call reviews
Identifying areas of improvement for call centre staff and scripts
Deliver training updates on changes in processes or regulatory updates
Keep compliance spreadsheets up to date
Refer major compliance breaches to Compliance managers
Key Competencies
Strong attention to detail
Good communication skills
Client focus
Self-management
Team working
Achieve...