Complex Care Manager

Cityworx are recruiting on behalf of a client who are looking for a Complex Care Manager for an established domiciliary care business in the Hoddesdon area. As the Complex Care Manager, you will assume a key role in leading and expanding the complex care and end-of-life services. You will be responsible for building strong partnerships, maintaining regulatory compliance, and ensuring the highest quality of care delivery. Your expertise and dedication will play a vital role in enhancing our reputation and service offerings. Key Responsibilities:
Project Development and Management:
Identify growth opportunities and develop strategies to expand complex care and end-of-life services. Lead the planning, implementation, and evaluation of complex care projects, aligned with company objectives.
Stakeholder Engagement:
Cultivate and nurture relationships with local authorities, NHS partners, hospices, and other stakeholders. Collaborate closely with stakeholders to understand specific complex care needs and customize solutions.
Quality Assurance and Compliance:
Ensure all complex care services adhere to the highest quality standards and comply with CQC regulations. Implement and oversee quality improvement initiatives to elevate service delivery.
Marketing and Client Acquisition:
Develop and execute marketing initiatives to attract private clients, including advertising and promotional campaigns. Actively participate in client acquisition and retention strategies.
Team Leadership:
Lead and manage a team of complex care professionals, including nurses and care workers. Provide guidance, training, and support to ensure staff competency and adherence to best practices.
Financial Management:
Collaborate with the finance team to establish and manage budgets for complex care projects. Monitor financial performance and provide recommendations for cost-effective operations.
Client and Family Support:
Foster strong relationships with clients and their families, ensuring their unique needs and preferences are understood and addressed. Serve as a responsive point of contact for client inquiries and concerns related to complex care services.
Technology Integration:
Utilise Carefree for electronic call monitoring and care management to enhance service efficiency and accuracy.
For this role we are looking for the following: Qualifications and Requirements:
Drivers licence and own transport. Proven experience in complex care management, ideally within the healthcare or domiciliary care sector. Proficiency in CQC regulations and healthcare quality standards. Exceptional leadership, communication, and interpersonal skills. Ability to cultivate and maintain relationships with key stakeholders. Results-oriented with a track record of meeting targets and deadlines.
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