Complaints Officer

Our client, an award-winning insurance provider is seeking a Complaints Officer with an immediate start. As a Complaints Officer, you will be responsible for effectively co-ordinating customer complaints and reporting processes within regulatory time lines.

To excel in this role, you should have previous experience in dealing with customer complaints and be familiar with working in an insurance or financial regulatory environment. Strong customer service skills and attention to detail are essential, and insurance experience would be advantageous. You should possess effective questioning and listening skills, excellent written and verbal communication abilities, and the ability to work under pressure.

Main Responsibilities & Duties:

• Coordinate the identification, logging, acknowledgement, and response to all complaints received
• Draught complaint responses to customers in line with regulatory expectations and internal Complaints handling policy
• Conduct thorough investigations into complaints
• Collate information for provision to regulatory bodies as necessary
• Adhere to FCA Conduct Rules

Our client values a positive work environment and offers excellent training and development opportunities. This role is on a temporary basis, with a view for an immediate start. My client offers a hybrid working pattern, where one day of the week minimum, would be based within their offices.

As an Adecco Temporary Associate you will have access to Adecco's Benefits portal. This is exclusive for Associate employees of The Adecco Group family of brands and offers employee discounts from high street retailers, well-being centre and access to employee to employee recognition.

If you would like to find out more information about this exciting opportunity, please contact Adecco Aylesbury. Alternatively, you can apply via this job site.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.