Complaints Officer

Job title - Complaints Officer
Location - Liverpool
Contract - Temporary - 3 Months
Start Date: ASAP
Pay Rate: �21.05 Umbrella p/h

Job Description:

Our client is currently seeking a highly motivated and experienced Complaints Officer to join their team. As a Complaints Officer, you will be responsible for managing and resolving complaints from customers in a timely and efficient manner. This role requires excellent communication skills, attention to detail and the ability to work under pressure.

Key Responsibilities:

• Handle and resolve customer complaints in a professional and timely manner
• Investigate complaints thoroughly and provide appropriate solutions
• Ensure all complaints are logged and tracked accurately
• Provide regular reports on complaints and resolutions to management
• Ensure compliance with company policies and procedures

Requirements:

• Previous experience in a complaints handling role
• Excellent communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Strong attention to detail and problem-solving skills
• Experience in a customer service environment
• Proficient in Microsoft Office

If you require any additional information regarding the position, please call Arran at Service Care Solutions on (phone number removed) or send an email to (url removed)