Complaints Handler

As one of the fastest growing businesses within the financial services industry and with over 180,000 customers, this highly successful organisation is currently recruiting for an experienced Complaints Handler to join their thriving team.

This is a full time position with the option of hybrid working after satisfactory completion of probation period

Responsibilities

* Thorough investigation and analysis of all complaints providing the customer with a fair and thorough response

* Resolution of complaints complying with regulatory deadlines and rules

* Liaison with the Financial Ombudsman Services in relation to escalated complaints

* Handling of complex inbound/outbound telephone calls

Requirements

* Previous Complaint Handling from within a FCA regulated environment

* High level of understanding of DISP, MCOB regulations

* Able to thrive under pressure with demanding workloads

* Experience of case management

* A passion for customer service and interacting with customers through different channels

Benefits

As well as a competitive salary the company offer the following:

* Annual bonus

* Life assurance x5

* Enhanced pension scheme

* Generous holiday entitlement

* Season ticket loans

* Eye test vouchers

* Recognition schemes

* Long service awards

* Regular social events

* Gym membership, technology and retail discounts through Perkbox

If you do not hear from a Consultant within 1 week of your application then unfortunately, on this occasion, you have been unsuccessful