Complaints Handler

Job Title: Complaints Handler- Office and Homeworking 

Salary: £26,000 per annum on a fixed-term contract basis

Company Overview: Our Client  is a leading main contractor specializing in  Constructio. With a commitment to excellence and a focus on delivering high-quality projects, we are dedicated to ensuring client satisfaction and maintaining strong relationships with our stakeholders.

Job Description: We are currently seeking a diligent and customer-focused individual to join our team as a Complaints Handler. As a Complaints Handler, you will be responsible for addressing and resolving any concerns or complaints raised by clients, subcontractors, or other stakeholders regarding our projects and services.

Key Responsibilities:

1. 
   

   Complaint Resolution: Investigate complaints thoroughly, ensuring all relevant information is gathered and documented. Work proactively to resolve complaints in a timely and satisfactory manner, aiming to achieve positive outcomes for all parties involved.

   
   


2. 
   

   Communication: Serve as the primary point of contact for complaints, maintaining open and transparent communication with stakeholders throughout the resolution process. Keep all parties informed of progress and any developments, demonstrating empathy and professionalism in all interactions.

   
   


3. 
   

   Documentation: Maintain accurate records of complaints received, actions taken, and resolutions achieved. Ensure compliance with company policies and procedures, as well as any relevant regulatory requirements.

   
   


4. 
   

   Analysis and Reporting: Analyze complaint trends and identify recurring issues or areas for improvement. Provide regular reports to management, offering insights and recommendations to enhance customer satisfaction and operational efficiency.

   
   


5. 
   

   Collaboration: Collaborate with internal teams, including project managers, site supervisors, and subcontractors, to address underlying issues and implement corrective measures. Foster a culture of continuous improvement and a proactive approach to resolving issues.

   
   


6. 
   

   Customer Service: Uphold the company's commitment to delivering exceptional customer service at all times. Demonstrate professionalism, patience, and understanding when dealing with challenging situations, always striving to exceed customer expectations.

   
   

Qualifications and Skills:

• Previous experience in a similar role, ideally within the construction or related industry.


• Excellent communication skills, both written and verbal, with the ability to effectively liaise with stakeholders at all levels.


• Strong problem-solving abilities, with a proactive and solution-focused approach to complaint resolution.


• Exceptional organisational skills, with the ability to manage multiple tasks and priorities simultaneously.


• Attention to detail and accuracy in record-keeping and documentation.


• Proficiency in relevant computer applications, including Microsoft Office suite.


• A commitment to upholding high standards of professionalism and integrity in all interactions.

Additional Information: This position is offered on a fixed-term contract basis, with the possibility of extension based on performance and business needs. The successful candidate will have the opportunity to work within a dynamic and supportive team environment, contributing to the ongoing success and reputation of [Insert Company Name].

How to Apply: Contact HLP today