Complaints Handler - Slough (Hybrid Working)

Complaints Handler - Slough (Hybrid Working)
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Written by
Louise Clavey
Published: 22 March 2024
Created: 22 March 2024
£27-30k plus car and benefits.My client is a specialist provider of vehicle finance, rental, and insurance products. They are looking for a Complaints/ Customer care handler to join their team.Your RoleTo contribute to the delivery of a First Class by responding to and processing all customer/dealer inquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions. Through day-to-day actions ensure compliance of all regulatory requirements and industry standards. To enhance the companies brand through continued commitment to the organisation's vision and values.Your Responsibilities:Respond to and resolve all complaints received in an appropriate manner, either written or verbal, on contracts.Update the Contract Management System and Complaints Database accordingly and in a timely mannerLiaise with Manufacturer Customer Care teams as appropriateEnsure Team Leader is aware of potential issues associated with work queues and workload backlogProvide a regular complaint summary that advises the SMT of the current status of complaints, detailing costs/losses to the businessMeet individual performance targetsAdhere to formal regulatory processes and policiesSuch other duties as management may from time to time reasonably require.Own all customer issues through to resolutionWork effectively with colleagues in support functions around the business to maximise customer satisfactionMonitor own performance to ensure adherence to targets, deadlines, and proceduresContinually develop own knowledge and skills to ensure achievement of personal, team, and departmental objectivesPrevious complaints experience within a regulatory environmentTreat customers/dealers with respectBuilds long-term relationships with customers/dealersTakes ownership of work queuesAbility to operate, upon training, e.g. Contract Management System and workflow managementGood communication skills - verbal and written
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