Community Manager

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Background and Objective Reporting to the Head of Community, the Community Manager will be responsible for:Creating a community within 40 Leadenhall by connecting Occupiers with amenities, our commitments and the 40 Leadenhall TeamEngaging with external audiences and stakeholders to establish 40 Leadenhall as an active participant of the wider City of London communityDelivering the 40 Leadenhall Social Value StrategyContributing to the content and management of the 40 Leadenhall AppDelivering against the department objectives set out by the Head of Community to enable
department performance to be measured Acting as a custodian of the 40 Leadenhall brand to reflect a progressive and engaging imageThe focus is on people, creating an environment that interests and excites every occupierTo develop a community within 40 Leadenhall and create a place where people thrive Community Experience Supported by the Head of Community, strategically plan the implementation of the 40 Leadenhall Customer Experience StrategyOversee the Occupier feedback programs, analysing tends and disseminate information and across departments to inform strategy and evolve the service offeringOwnership for the success of the Social Value Strategy – Identifying opportunities, developing and executing initiatives, tracking and reporting impact periodicallySeek opportunities to support and engage with local community projects and outreach activitiesBuild a network within the relevant business communities in and around 40 Leadenhall to the benefit of the building and occupiers Attend networking events and meetings as and when required in order to support the overall objective for good long lasting relationships with stakeholders
Work with the operators of the amenity and retail spaces developing good relationships and support the success of the spaces
Communications Provide content for social media campaigns to external creative and communications agenciesEnsure all community activities and good news stories are successfully communicate out to the correct audiences via internal and external communication channelsKeep the app content up to date with relevant information consistent with the 40 Leadenhall brand, ensuring it is a valued resource for occupiersHave oversight of the annual calendar of occupier and committee meetings and their deliverables to ensure reporting and KPI requirements are metReporting and FinancialEnsure programme performance is tracked in line with agreed strategic KPIs and is focused on maximising ROI in terms of delivering wider community engagement and social value initiativesManage the allocated community budget effectively throughout each service charge year Relationships Identify and actively develop long lasting relationships with occupiers, operators of the managed services and other stakeholders Effectively manage service partner and appointed agencies relationships Work with other Community managers across the business to share best practice, knowledge and resources across multiple centres where appropriateLocation:On-site –London, GBR If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
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For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com .
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