Community Manager - Commercial Real Estate

Job Description
Tradestars in an innovative real estate business.
We are a well capitalised operational real estate company, building a portfolio of market leading commercial properties for creative entrepreneurs and brands. With a strong emphasis on ecommerce, logistics, content, and the creator economy our team has developed a seamless environment and ecosystem built for today’s disruptors.
The Community Manager will play a key role in building strong relationships between the tenant community, residents and Tradestars, and enhancing business development and retention. They will assist tenants with daily enquiries and studio enquiries including their logistics requirements, managing logistics and operational processes, and handling goods in/out stations using technology-based booking systems. In addition to resolving tenant requests and issues, the Community lead will address their needs while maintaining a high level of customer service and enhancing the community experience.
Key Responsibilities:
Logistic Site Management and Goods Handling
Support the Facility Operations Manager with daily operational tasks and facility maintenance tasks
Oversee logistics of the goods in/out station including liaising with couriers and procuring and managing stock
Assist tenants with managing their goods and deliveries
Use tech-driven booking systems to streamline logistics
Day-to-Day Safety and Property Management
Participate in the procurement and inventory management of facility supplies
Aid in implementing safety protocols and procedures
Ensure that Health & Safety requirements for diverse businesses are met
Provide consistent on-site support to the Tradestars Operations Management Team
Provide tenant Support, Front-of-House, and Problem Solving
Respond promptly and professionally to tenants’ requests and needs
Enhance the tenant experience through exceptional customer service tailored to their business sector and needs
Act as the main operational contact for tenants, guests & visitors
Business Development
Manage communal spaces such as meeting rooms, podcast rooms, photoshoot room, and breakout areas; Develop tenant perks to enrich the community experience
Support the Sales Team during prospective tenant tours, highlighting the benefits of joining the Tradestars community
Manage tenant community relations in an effort to maintain high occupancy rates and retention
Participate in local market research to provide insights and suggestions
Community Development
Promote community integration within the facility, fostering relationships among tenants and with the local community
Maintain strong relationships with building residents and encourage mutual support
Plan and host appropriate workshops, events, and meetup
Initiate and support local collaborations.
Oversee tenant onboarding and offboarding processes
Administrative Duties
Manage and update the in-house facilities tech system
Help manage operational and business development budgets.
Support the reporting of key performance metrics
Required Qualifications:
3+ years of experience in community management, preferably in a startup environment or real estate industry.
Experience in managing logistics and operational processes.
Experience with technology-based booking systems.
Excellent communication and interpersonal skills.
Strong problem-solving skills.
Ability to prioritise tasks and manage time effectively
Knowledge of customer service best practices.
Key Competencies:
Exceptional customer service and community building skills.
Excellent organisational skills.
Be comfortable working and managing a site alone
Ability to work collaboratively with cross-functional teams.
Detail-oriented with a commitment to accuracy and quality.
Proactive and able to handle pressure.
Working Conditions:
Full-time position.
Work in a startup environment
Salary and Benefits:
Competitive salary based on experience and qualifications.
Comprehensive benefits package, including health insurance