Communications Shift Engineer

Our client has an exciting opportunity for a Communications Shift Engineer to join their team in London to start as soon as possible. You will join them on a full time, permanent basis, and in return, you will receive a competitive salary of up to £45,000 per annum per annum + excellent benefits (travel allowance, bonus scheme, shift allowance).

Work Pattern: 12-hour shifts, 4 days on/4 days off, nights/days

The Company is the pioneering data centre colocation provider, an owner operator of Tier III data centres, connectivity, and managed ICT solutions to over 2000 market leading corporations around the world. In the UK their Docklands data centre campus facilitates the majority of the London Internet Exchange’s (LINX) capacity, meaning that they support a huge proportion of all UK internet traffic, making their Docklands campus a globally important internet hub.

The Communications Shift Engineer role overview

As a Communications Shift Engineer, you will take responsibility for ensuring, during shift hours, that customers’ Incidents\Events and/or Requests are processed in accordance with industry standards and brought to a successful resolution within agreed Service Levels at both London sites. You will provide a value-added service to customers.

Key tasks of their Communications Shift Engineer:

• Receive and act on all customer Incidents\Events\Request notifications.


• Incident Management – Prioritises and diagnoses, investigates incidents according to agreed procedures.


• Incident Management – Facilitates recovery, following resolution of Incidents, documents and closes resolved.


• Incidents, Events and/or Requests via agreed procedures.


• Implementation of agreed IT Infrastructure changes and following maintenance routines.


• Network Support – Uses Network Management tools where applicable to investigate and diagnose network. problems, collect performance statistics, and create reports.


• Customer Service - Liaise with customers regarding fault correction progress and circuit installations.


• Maintain customer equipment manuals, network drawings and circuit databases accurately and efficiently.


• Install telecoms cabinets and cable installations in addition to installing and configuring customer equipment.


• Responsible for security of FM areas.


• Facilities Management – Monitor’s compliance against agreed processes and investigates, assesses, and resolves incidents of non-compliance, escalating where necessary.


• Carries routine audit checks to ensure adherence to the policies and procedures.

Essential requirements they’re looking for in their Communications Shift Engineer:

• Educated to Btec National Experience level (minimum) in telecoms (preferably), or IT.


• Sound knowledge of wide area networking and all associated protocols to perform sectionalisation and testing.


• Good understanding of Fibre and Copper interfaces.


• Ability to conduct fault isolation and fault finding.


• Ability to complete rack installations of routers, switches, firewalls, and servers.


• Good understanding of Microsoft and Linux O/S and associated products.


• Fibre Optic Testing & Safe Working Practices.


• CompTIA A+ Certificate or Similar.

If you feel you have the skills and experience to become their Communications Shift Engineer, then please click ‘Apply’ today!