Communications Coordinator

The role requires assisting the Director of Lifestyle with the development of well-defined marketing and communications strategies to support ongoing membership satisfaction and internally marketing the Club to existing members while helping shape the strategic vision of the Club. In this role, the candidate will work to ensure alignment, execution, and optimization of all marketing and internal and external communications programs.Ensures marketing, program and reporting information files are maintainedImplements and maintains excellent service to achieve member and guest satisfactionMaintains flexibility to take on new tasks as directed by the Lifestyle DirectorDesigns and distributes attractive communications to the membership. Communications to include flyers, posters, website, emails, apps, newsletters, menus, data entry, digital signage, and learning new applications as they may arise.Maintains communication channels, such as website, emails blasts, newsletters, community forums, flyers, digital marketing etc. to keep members informed about upcoming events and community news in alignment with the Communication Plan.Monitor “feedback” section of website, acknowledge receipt of all member emails, distribute to the appropriate department head(s), committee and/or Board representatives based on their office or committee liaison responsibilities, and ensure responses for all inquiries.Maintains the brand standards and works to execute strategies developed to improve the awareness of the Club, its offerings, and communications.Ensure consistency in messaging across all communication channelsThis is a full-time work schedule predominately Monday through Friday, however, occasional evening, weekend, and holiday work does occur. The individual must have a flexible schedule and availability.Excellent writing, grammar, and communication skills are required as this individual will maintain high service standards while interacting daily with members.Qualified candidate must be a self-starter, have excellent time-management skills, be detail-oriented, and strong follow through with a high level of accuracy.A strong track record of working independently and proactively assisting in identifying bold and creative new initiatives.Comfortable working in fast-paced, high-growth environments where multiple projects are ongoing at once, with different timelines and stakeholders (internal and external).Strong analytical skills, communication, typing, and computer skills.Familiarity with best practices and effective marketing and communications techniques in the club or hospitality industry.Knowledge of or ability to quickly learn different computer applications and internet modules including but not limited toEducation/Experience: Minimum of 2 years’ experience working in marketing and/or communications, hospitality, plus knowledge in website management, content creation and social media, and/or a Bachelor’s Degree in Communication, Business or Marketing. Design and Photoshop experience a plus.Physical Demands: Typical office environment. Noise level is moderate.Certificates/Licenses: None RequiredJob Knowledge, Skill, and Ability Preferences: Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).Proficient knowledge of all Microsoft Office applications and HTML. Canva and Clubessential experience preferred.Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.Excellent interpersonal skills.Ability to work independently with little supervision.This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
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