Communications Analyst

Job DescriptionJob Title: Customer Communications Analyst Duration: 6 months Initially Rate: £500/day Inside IR35Location: Hybrid (2 days per week in Central London)Job Description:We are currently seeking an experienced Customer Communications professional, to join the Marketing and Customer team of a leading Digital Bank. Responsibilities:Boost and support the Customer Team by:Usability testingQuantitative testing and qualitative testingCustomer testing Dealing with a diverse set of customers and ensuring customer understandingA/B testing with different Customer poolsBuilding Customer panels Running sessions with Customer panels Testing out wording, propositions, or written words Responsible changes for website, communications, and marketing campaignsQualifications and Skills:Proven experience of Communications and Marketing within Financial Services organisationsStrong Usability and Customer testing experience Experience of both Quantitative and Qualitative testing Excellent Written and Verbal Communication skills
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