Commercial Strategy & Operations Associate

Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes.We’ve already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. We’ll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science and a 5-star customer serviceWe’re expanding fast across our offices in London, Leeds and Frankfurt. With all this growth, we’re looking for people who want to learn on the job and lead projects, knowing that your ideas will impact thousands of small businesses.Who we’re looking forWe’re looking for a Commercial Strategy & Operations Associate to join our German Customer Acquisition team. Our team is responsible for all our partners and introducers, from large banks to affiliate partners, and supporting our Direct Marketing channels. You’ll be an integral part of winning new partners, making our existing partnerships as successful as possible, and enhancing our direct offering.The successful candidate will ensure we’re making data-driven decisions to help grow our German business through developing and executing our acquisition strategies across our Third Party (partner) and Direct Marketing channels.In brief - you have some professional experience (3+ years), a strong analytical mind with a passion for problem solving, and you’re eager to learn many new skills on the job.Here’s how you’ll be contributing to the Customer Acquisition Team:Work on strategic initiatives from ideation through to execution to grow our partnership network and direct marketing channelsIdentify opportunities to create value, build business cases and work with internal stakeholders to assure the prioritisation and delivery of products, services and process improvementsAnalyse the potential impact of different commercial opportunities and model outcome scenarios, based on internal data and external market researchLeverage our analytical tools to maintain and build out our various dashboards and reports to generate valuable insights into our Customer Acquisition channelsOwn special projects that look deeply into the various aspects of our German business to provide data-driven advice on how to improve channel performance and value generationProvide analytical support to different stakeholders in the German Customer Acquisition team; pull data, build models and test assumptionsResearch German market information and competitor data, from customer journeys to product demand or volumeFor all of this, you will build a network of fellow iwocans across our London and Frankfurt-based officesExpectations:Someone who has previously worked in a top-tier strategy consulting, or experience with a similar fintech or comparable industry (3+ years experience)You’re able to think in a structured and strategic way, disentangling bigger problems into small pieces and solving them one by oneHighly proficient in Google Sheets / Excel and experience with BI tools such as LookerComfortable deriving data-led insights in an imperfect world (i.e. when you never have all the data you’d like, exactly as you’d like it)Excellent at distilling complex information into key points, and presenting information (both written, and verbally) that is clear, succinct, well structured and engagingProven ability or demonstrable desire to implement findings of your research. We need a ‘doer’ who is comfortable rolling up their sleeves and working across the business to see through the results of your workTeam player with a fine balance of confidence, gravitas, humility and enthusiasm: you will need to work with various teams to get stuff done in a rapidly growing environment where resources are continuously stretchedExceptional levels of personal integrity, given you’ll be exposed to a number of commercially and strategically sensitive projectsYou are a fluent in German and EnglishExcited about helping small businesses thrive - belief in our mission is important!Our benefits:We put a lot of effort into making iwoca a brilliant place to work:Offices in London, Leeds and Frankfurt.Events and clubs, like bingo, comedy nights, yoga classes, football…Two company retreats a year, we’ve been to France, Italy, Spain and further afieldPlenty of drinks and snacks in our officesOur benefits:Medical insurance from Vitality, including discounted gym membership25 days’ holiday, an extra day off for your birthday and the option to buy or sell an additional 5 days of annual leaveInstant access to emotional and mental health support with our partner, SpillShare optionsGenerous maternity leave and shared parental leaveA nursery tax benefit scheme to help you save moneyPaid volunteering time to support your chosen charityExtra leave if you want to travel or studyOne-month fully paid sabbatical after 4 yearsCycle-to-work scheme and electric car schemeAnd to make sure we all keep learning, we offer:An L&D budget for everyone, including a book budgetCompany-wide talks with internal and external speakersAccess to learning platforms like Treehouse if you want to learn to code
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